Medical Front Desk Coordinator

Hillcrest Children & Family Center is a non‑profit organization dedicated to the provision of comprehensive, evidence‑based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high‑quality care to individuals navigating mental health challenges. Reporting to the Practice Administrator, this role is responsible for executing all front‑desk operations, managing high‑volume service inquiries, and ensuring the integrity of documentation required for billable transactions. The Medical Front Desk Coordinator serves as the primary liaison between clients/families, clinical staff, and external public entities, requiring exceptional customer service and meticulous administrative management. Responsibilities Preparing clients and families for the clinical intake and assessment process Initiate and complete essential demographic, insurance, and referral data collection via telephone or in‑person interactions Determine if clients meet criteria for routine, urgent, or emergent care and manage scheduling accordingly Ensure all required authorizations and re‑authorizations are secured prior to the delivery of service and maintained throughout treatment Responsible for the collection of co‑pays and ensuring the proper tracking of all front‑desk activities that lead to a billable transaction Act as a dedicated advocate to ensure timely coordination of care across all service providers and programs Professionally welcome clients and visitors and manage logistical processes to ensure a smooth transition from service request to service delivery Work closely with the Psychiatrist and other behavioral health providers to finalize visit documentation, secure required signatures, and establish future appointments Provide clients with appropriate alternative resources and external information when necessary. Maintain all client health information in strict adherence to HIPAA privacy and security regulations Manage encounter data and provide accurate, periodic reports on key metrics, including kept appointments, cancellations, demographics, and authorization status Prepare continuity of care reports and actively participate in organizational quality improvement activities and relevant committees Provide dedicated administrative and logistical support to assigned clinical programs Qualifications Bachelor's Degree or degree in a health related field At least two (2) years of experience in a medical office setting, with a preference for experience in Substance Abuse and/or Behavioral Health or demonstrated skills to meet functional requirements Advanced competence in Microsoft Office Suite and knowledge of electronic health record (EHR) systems. Exceptional organizational skills and meticulous attention to detail. Proven ability to manage multiple priorities and complex tasks simultaneously (multi‑tasking). Strong knowledge of insurance benefits/claims processes Superior oral and written communication skills suitable for professional correspondence and client interactions. Benefits Affordable Medical, Dental, and Vision Insurance 401K Retirement Plan Paid Time Off (PTO) and Sick Leave Paid Company Holidays Life Insurance Opportunities for professional development and leadership training Employee Assistance Programs (EAP) Position Type Full‑Time, On‑Site, Alternating Saturdays (1‑2x per month) Salary Range: $22‑28 per hour We invite qualified candidates who are aligned with our mission of compassionate, high‑quality care to submit their application. #J-18808-Ljbffr