Front Desk Receptionist

Front Desk Receptionist (Check-In / Check-Out)The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections.As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards.Essential Duties & ResponsibilitiesCheck-In Responsibilities (CIR)Welcome patients, visitors, and vendors in a friendly, prompt, and professional mannerDirect patients appropriately and ensure a positive first impressionEnsure completion of all required documentation, including intake forms, consents, and sign-in proceduresAccurately enter and/or update patient demographics in the EMR systemVerify insurance eligibility, benefits, referrals, and authorizations prior to serviceMaintain patient flow and communicate delays or issues to clinical staffEnsure front office and waiting area are clean, organized, and ready for daily operationsOpen and prepare the office for business each day; assist with end-of-day closing and security proceduresCheck-Out Responsibilities (COR)Greet patients at check-out and provide prompt, courteous assistanceReview provider orders and treatment plans to coordinate follow-up careSchedule follow-up appointments based on provider recommendationsEnter patients into recall system (e.g., annual skin exams) when appointments are not scheduledProcess product sales and ensure proper documentation and dispensingMaintain prescription logs accurately and dailyCreate recall appointments (e.g., 3-week follow-up)Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balancesProcess refunds or apply credits as needed; communicate with billing department for approvalsPost charges daily once provider documentation is completedBalance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking systemPrepare and complete daily bank deposits in accordance with practice policyCommon General DutiesMaintain strict patient confidentiality in accordance with HIPAA regulationsAdhere to OSHA and all applicable healthcare compliance standardsFollow all company policies, procedures, and workflowsProvide excellent customer service with a positive, professional demeanor at all timesUtilize proper telephone etiquette, including call handling, holds, and message routingCommunicate effectively and work collaboratively with providers, leadership, and team membersReport broken equipment, safety hazards, or facility concerns to management promptlyComplete all assigned tasks within established timelinesMaintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening)Perform additional duties as assignedRequirementsEducation & ExperienceHigh school diploma or equivalent requiredMinimum 1–3 years of medical front office or customer service experience preferredDermatology or specialty clinic experience strongly preferredKnowledge, Skills & AbilitiesStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesAbility to work efficiently in a fast-paced, high-volume environmentKnowledge of medical terminology, insurance verification, and scheduling processesExperience with EMR/practice management systems preferredStrong attention to detail and accuracy in data entry and financial transactionsProfessional StandardsMaintain a professional appearance and demeanor at all timesDemonstrate honesty, integrity, and strong work ethicExhibit a "team-first" attitude with willingness to support clinic operations as neededAbility to take direction and feedback from Practice Administrator and Physician leadershipConsistently reflect a positive, patient-centered attitudePhysical RequirementsProlonged periods of sitting, standing, and computer useAbility to perform repetitive tasks such as typing and phone useOccasional lifting of up to 15 poundsWork EnvironmentFast-paced dermatology clinic with high patient volumeFrequent interaction with patients, providers, and staffExposure to confidential and sensitive information Clear Choice Dermatology