Office Assistant

Are you someone who thrives on staying organized, keeping things running smoothly, and providing exceptional customer service? Do you enjoy being the go-to person who helps support both customers and coworkers while ensuring important details do not fall through the cracks?

KEY Home Furnishings is seeking an experienced Office Professional to join our team in Lake Oswego, Oregon.

Key Details:

• Pay: $22.00-$25.00 per hour, depending on experience
• Benefits: 401(k) matching, health insurance, paid time off, employee discount
• Location: Lake Oswego, Oregon
• Schedule: Full-time, 40 hours per week. Weekend availability and schedule flexibility are required.

Who We Are:

KEY Home Furnishings is a locally owned home furnishings retailer with a highly regarded Lake Oswego showroom. We focus on a curated selection of quality furniture, including many products made in the USA, and have built a strong reputation for attentive service and long-term customer relationships. Attitude, a welcoming smile, and a get-it-done approach are vital to our team.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Who You Are:

You are a seasoned office professional with 3-4+ years of front-end office experience supporting retail consumers. Data entry is second nature, and your phone, communication, and customer service skills exceed entry and intermediate levels. You are dependable, punctual, organized, and detail-oriented, with a welcoming smile and a customer-first, get-it-done attitude. You recognize issues, find practical solutions, and know when a customer service concern is escalating so you can handle it appropriately.

Preferred qualifications include:

• 3-4+ years of front-end office, administrative, or customer service experience serving retail consumers
• Retail order processing experience strongly preferred
• Advanced phone and customer service skills, including handling customer inquiries in person and by phone
• Proven ability to recognize issues, find solutions, and manage multiple priorities accurately
• Fast, high-quality typing and data entry skills with a high degree of accuracy
• Experience processing paperwork, sales orders, invoices, or related retail documentation
• Experience with ERP or order management systems; familiarity with Odoo is helpful but not required, and training is provided
• Ability to recognize escalating customer service concerns and handle them appropriately
• Strong follow-through, problem-solving skills, and a get-it-done attitude
• Professional written and verbal communication skills, along with a positive, welcoming demeanor

What You'll Do:

You'll communicate with customers by phone and in person, answer and route incoming calls, and provide exceptional service throughout the day. You'll accurately complete sales-order paperwork, enter orders into Odoo, and coordinate information between customers and the sales team. You'll recognize issues, find solutions, and respond appropriately when customer service concerns begin to escalate. You'll also support daily office operations, maintain organized records and workspaces, manage multiple priorities, and ensure tasks are completed accurately and on time.

A typical day will consist of:

• Communicate with customers by phone and in person
• Answer and route incoming phone calls
• Process sales-order paperwork accurately
• Enter sales orders accurately into Odoo, the company ERP system
• Support sales and administrative operations
• Maintain organized records and workspace
• Manage multiple priorities and deadlines
• Recognize issues and identify practical solutions
• Recognize escalating customer service concerns and handle them appropriately