Onsite Client Services / Desktop Support Lead
Softthink Solutions Inc
Job Description
Job Description
Job Title: Onsite Client Services / Desktop Support Lead
Work Authorization: US Citizen
Location: Santa Monica, CA
Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations.
Roles and Responsibilities:
- Provide and coordinate onsite desktop and end-user technical support.
- Troubleshoot hardware, software, workstation, and connectivity issues.
- Support user onboarding, equipment setup, and configuration.
- Coordinate with Level 2 and NOC teams for escalated issues.
- Maintain accurate incident and service request records in ServiceNow.
- Support knowledge transfer and onsite immersion requirements.
- Follow City security, access, and support procedures.
- Experience in desktop support, deskside support, or end-user IT services.
- Experience troubleshooting Windows workstations, peripherals, and common business applications.
- Experience with ticketing systems and incident/request management.
- Strong customer service and communication skills.
- Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
- CompTIA A+, Microsoft, or equivalent desktop support certification preferred.
- ITIL Foundation preferred.
Vacancy posted 15 days ago
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