Remote SaaS Technical Support Specialist
KaiCalls
Brooklyn, NY
- Remote job
KaiCalls is seeking a customer support professional to deliver fast, accurate help for technical SaaS customers from a remote US location. You will own email and scheduled troubleshooting, reproduce issues, and escalate with complete context to resolve customer impact. You will also maintain customer-facing help content, surface churn risk, and work toward high-first-contact resolution within published coverage hours. Strong communication and 2+ years in SaaS support are essential. #J-18808-Ljbffr KaiCalls
Vacancy posted 4 days ago
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