Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technic[...]

Title Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos Location Austin, TX Company Jolly Technologies Inc. Summary Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms. We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX. This is a Remote Work-from-Home full-time position. Responsibilities Give product demos for sales, product training, and initial setup Handle inbound technical support calls and emails Answer product-related technical questions Fill out RFI / RFP when needed File tickets as you discover issues with the products Communicate effectively with customers via email, phone, and video calls Requirements Exceptional presentation skills Understand customer needs and present solutions that best solve their problems Customer-driven with an adaptable and versatile approach to troubleshooting History of consistently meeting (and often exceeding) goals and expectations 4+ years of experience in supporting SaaS products Excellent communication and video presentation (Zoom) skills Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP) Strong references from previous managers/supervisors Job Benefits Retirement fund contribution Paid vacation Compensation $60,000 - $150,000 per year (commensurate with experience) #J-18808-Ljbffr Jolly Technologies Inc