Technical Support Specialist

Technical Support SpecialistClient Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program onsite* at Dahlgren, VA.*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.This position is contingent on contract award.How Role Will Make an Impact:Technical Proficiency:Computer networking concepts, protocols, and security methodologiesSystem performance and availability monitoringNetwork access, identity, and access management (e.g., Public Key Infrastructure)Remote access technologiesSystems administration conceptsCommon network tools (e.g., ping, traceroute, nslookup)Electronic device functionality (computers, network components, peripherals)Operating System command line execution (e.g., ipconfig, netstat)Cloud computing service and deployment models (SaaS, IaaS, PaaS)Network protocols (TCP/IP, DHCP, DNS)Security Awareness:Cybersecurity principles, threats, and vulnerabilitiesNational and international cybersecurity laws, regulations, and ethicsOrganizational IT user security policies (e.g., account management, access control)Data security standards (PII, PCI, PHI)Information classification, compromise procedures, and incident management processesSupport and Service Delivery:Risk management processes (assessment and mitigation)Incident data analysis and trend identificationService desk best practicesCustomer service and communication skillsTechnical training development and deliveryIncident tracking and solution database managementTrouble ticketing system utilization (incident, problem, event documentation)Standard Operating Procedure (SOP) development and maintenanceRequirements:What You'll Need to Have to Join Our Award-Winning Team:Clearance: Must possess and maintain an active Secret ClearanceTwo (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk supportIAT I Certification: A+, Network+, SSCP, CND, OR CCNAWhat Sets You Apart:IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCPPhysical Requirements:While performing the duties of this job, the employee is regularly required to:Sit for extended periods of time and work at a computer workstationUse hands and fingers to operate keyboards, mice, and other input devicesCommunicate effectively, both verbally and in writingSpecific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjustStand, walk, bend, or reach; Access equipment located in data centers, offices, or under desksLift and/or move equipment weighing up to 25 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA). Client Solution Architects