Account Manager II

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers. Essential Functions Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions. Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers. Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint. Performs other duties as assigned Domicile/Location The desired location for this position would be Fort Mill, SC however, this position may also be located in Charlotte, NC or Monroe, NC. Minimum Education Bachelor's degree/equivalent (Equivalency reflected under minimum experience) Minimum Experience (in lieu of bachelor’s degree) Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required. Knowledge, Skills and Abilities Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics Job Conditions Moderate overnight travel required. Preferred Qualifications: Customer account management or relationship management experience Experience onboarding new customers, clients, or accounts Success growing existing customer relationships or revenue CRM and account planning experience Cross-functional collaboration to support customer success Excel Powerpoint Pay Transparency: Pay: Additional Details: This position will expire on Monday, August 10, 2026, at 4:00 PM CDT / 5:00 PM EDT. For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr