Community Assistant - Apartments

Career Opportunities with Campus Advantage Position Overview The Community Assistant – Apartment supports resident services across TBG's apartment portfolio serving UC Berkeley students. As a key point of contact, the role focuses on customer service, addressing concerns, supporting day‑to‑day resident relations, monitoring property conditions, and ensuring properties are tour‑ready for leasing. This entry‑level role is ideal for those interested in property management, real estate, or student housing operations. Key Responsibilities Customer Service & Resident Relations Serve as a primary customer service point of contact for residents across assigned apartment properties. Be available and responsive to residents via phone, text, email, and in‑person inquiries during scheduled hours. Address resident concerns and, when necessary, Escalate issues to the Resident Services Manager. Mediate resident conflicts and foster respectful living communities across assigned properties. Respond to and document behaviors that violate lease or community policies, escalating appropriately. Support resident communications regarding leasing renewals, maintenance requests, and community updates. Encourage appreciation of individual differences among residents. Safety, Emergency Response & Compliance Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures. Provide emergency response and referral services and resources to residents as needed. Immediately report any life‑safety hazard or maintenance concern to the appropriate team. Assist with after‑hours maintenance emergencies as scheduled. Property Awareness & Oversight Perform regular check‑ins and walkthroughs to monitor property condition and report issues. Communicate cleanliness and maintenance expectations to residents and route issues to the appropriate team. Submit work orders for maintenance items and follow up to confirm resolution. Flag patterns or recurring concerns to the Resident Services Manager. Tour Readiness & Leasing Support Maintain tour‑ready status of assigned properties—clean, organized, presentable for prospective residents. Coordinate with the full‑time leasing team to support showings, including unlocking units and addressing space‑specific questions. Provide elevated support during renewal leasing season, including outreach, follow‑up, and resident retention efforts. Share property‑specific knowledge with the leasing team to support accurate marketing and conversion. Turnover Support Participate in the preparation and administration of Turn, Move‑In, and Move‑Out activities, including extended hours. Assist with turnover tasks such as inspections, cleaning, and facilities support. Make‑ready units, including removing trash, identifying damages, light cleaning, painting, moving furniture, and minor repairs as directed. Complete unit inventories, key checks, and common‑area inventories as assigned. Escort vendors throughout properties and coordinate with vendors, facilities, and management to keep turnover on schedule. Document property condition during turnover and report damages or outstanding work items. Collaborate with leasing and marketing teams to promote properties via social media, on‑campus outreach, and events. Distribute marketing materials and engage with students during campus events, open houses, and tabling activities. Assist in creating social media content to drive engagement and leasing interest. Community Engagement Support portfolio‑level resident events and initiatives fostering a positive living environment. Act as an ambassador for TBG, fostering relationships with UC Berkeley students and ensuring a welcoming experience. Administrative Support Assist with office administrative duties, including answering phones/texts, managing emails, and organizing supplies. Ensure shared office spaces are clean, organized, and stocked. Attend and contribute to weekly staff meetings, special or emergency meetings, and required staff trainings. Participate in recruitment, selection, and training of new staff members as requested by management. Distribute approved materials and messages in a timely manner. Report to work in appropriate attire as outlined by TBG. Perform other duties as assigned by manager. Scheduling & Availability Work a structured shift schedule each week as determined by the supervisor, including evenings, weekdays, weekends, and/or holidays. Prioritize availability for CA scheduling when considering other extracurricular opportunities. Be available for Turn, Move‑In, and Move‑Out activities, potentially involving consecutive days and extended hours. Company Information Company: The Berkeley Group, a subsidiary of Valiance Capital Job Title: Community Assistant - Apartments Location: Berkeley, CA (UC Berkeley Student Housing Portfolio) Department: Property Management – Leasing Reports To: Resident Services Manager, Director of Property Management Interdepartmental Collaboration: Marketing, Leasing, Facilities Compensation: $20.00 per hour #J-18808-Ljbffr Centricity