Business Operations Analyst-2

Business Operations Analyst 2

The Business Operations Analyst provides comprehensive administrative, operational, and program support to the Defense Counterintelligence and Security Agency (DCSA) Regional Headquarters, Field Offices, and Directorates. This role ensures efficient office management, compliance with policies, and support for leadership and staff in areas such as records management, employee processing, correspondence, and metrics tracking. The position requires proficiency in Microsoft Office Suite, strong organizational skills, and the ability to handle sensitive, classified, and controlled unclassified information (CUI) in accordance with DCSA policies and manuals.

Key Responsibilities:

• Handle day-to-day office management; provide support, track initiations, completions, analytical/portfolio assistance to reduce management burden.
• Maintain databases, spreadsheets, and files containing critical information, track suspense actions, workloads, facility assignments, and customer requests.
• Research, implement, and communicate DoD and DCSA policies and procedures using critical thinking and effective oral/written skills.
• Provide phone/desk coverage; coordinate calendars, schedules, travel bookings, and preparation of official correspondence (letters, memos, reports, data/metrics, staff summaries, classified documents).
• Create and edit documents including reports, spreadsheets, presentations, newsletters, brochures, letters, memos, and interoffice communications; draft from initial to final versions, ensuring accuracy in format, grammar, spelling, and policy conformance.
• Track internal/external actions via task management systems. Coordinate training events; review Defense Travel System (DTS) submissions for leadership.
• Serve as POC for Regional Headquarters queries, monthly updates and special request from DCSA HQ and staff. Other duties as assigned for regional location.

Required Qualifications:

Education: Bachelor's degree and two years of experience relating to the requirements. Substitution of a bachelor's degree is allowable with six years of related work experience in addition to the two years of required experience for the substitution to be allowable, a total of eight (8) years of experience is required. All personnel shall have superior oral and written communication skills, as well as a good command of the English language. Active Top Secret clearance: ability to maintain DoD security clearance required.

Skills:

• Proficiency in data analysis tools (e.g., Microsoft suite, SharePoint, Excel).
• Strong problem-solving, critical thinking, and research abilities.
• Excellent oral and written communication and interpersonal skills for cross-functional teamwork.

Other: Willingness to travel as needed (up to 10%); ability to work in a dynamic, mission-critical environment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. The safe use of TAPE equipment, as well as safe practices while on TAPE property is essential.

DISABILITY SPECIFICATIONS: TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EOE, Including Disability/Vets