Onboarding Specialist, Lead

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description Job Summary: The Onboarding Specialist Lead plays a key role in overseeing the day‑to‑day operations of the onboarding team. This position ensures the team meets or exceeds established deliverables and service level agreements (SLAs) related to timing, service, compliance, and data accuracy. The lead serves as a liaison between the onboarding team and key stakeholders while identifying opportunities for process improvements to enhance the new hire experience. Key Responsibilities Day-to‑Day Workflow Management: Supervise the onboarding team's daily activities alongside the Onboarding Manager to ensure efficient operations. Monitor and enhance the onboarding process by identifying opportunities for process improvements, efficiencies, and innovations. Act as a primary contact between the onboarding team and key stakeholders, including system administrators, HR Data Services, Talent Acquisition, Employee Health, and others. Tier 1 Escalations: Serve as the primary point of contact for routine and moderately complex onboarding issues, providing troubleshooting and resolution support. Process Oversight: Review background checks, conduct quality audits for data integrity, and oversee new hire data collection/Form I‑9 compliance to maintain adherence to SLAs, compliance standards, and internal policies. Pre‑Adverse Action Process Management: Process formal rebuttal statements to ensure consistency and fairness in background review decisions. Team Communications: Monitor and manage communications within the onboarding mailbox, ensuring timely responses from the team. Reconciliation of Pre‑Start Hang‑Ups: Verify data integrity in PeopleSoft to support the onboarding team in efficiently processing candidates through ICIMS. Internal Transfer Onboarding: Manage the onboarding of internal transfers in compliance with established standards to ensure a smooth transition for employees. Additional Duties: Perform other duties as assigned. Travel Less than 10% of the time may be required. Work Type Hybrid employee – splits time between working remotely and working in the office. Minimum Qualifications Education Bachelor's degree in Human Resources, office administration, or other office environments. Experience A minimum of 3 years of related experience. Skills Strong proficiency in background reviews in accordance with state and federal guidelines. Excellent oral and written communication skills in addition to experience in systems such as Microsoft Office and ATS systems. Exceptional organizational skills with the ability to efficiently manage time, prioritize assignments, and manage competing priorities in a fast‑paced, dynamic environment. Proven ability to manage a large and variable workload while ensuring the timely and accurate completion of tasks. Strong problem‑solving abilities, with the capacity to handle both routine and complex issues effectively and efficiently. Ability to work well under pressure and meet deadlines in a high‑stakes, fast‑paced environment. Physical Requirements Up to 10 lbs. occasionally; Lifting/Carrying up to 10 lbs. occasionally; Occasional to frequent standing & walking, Frequent sitting, Close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and tasks. Environmental factors may vary; exposure to blood-borne pathogens, bio‑hazardous waste chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel, use of personal protective equipment, including respirators. Additional Details Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Accommodations: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations. #J-18808-Ljbffr Emory Healthcare