Sr. Technical Account Manager
A2MAC1 - Decode the future
Join to apply for the Sr. Technical Account Manager role at A2MAC1 - Decode the future 3 days ago Be among the first 25 applicants Join to apply for the Sr. Technical Account Manager role at A2MAC1 - Decode the future Build long term relationships with assigned customers and continually engage them with a positive, customer-centric attitude. Analyze customer data to measure customer health and proactively define corrective action plan when needed Manage account escalations and implement corrective action plans. Drive customer outcomes, product adoption and customer experience. Product presentation and Onboarding to services. Feedback to management about the customer visits while supporting sales with technical abilities Prepare customer specification for sales projects. Support Pre and Post sales cycle Create technical curiosity in line with participants profiles and needs (Sales/Engineer/Purchasing/Development Planning etc.) Perform Technical presentation and platform DEMO Prepare User Start Guide -> Train customers to use products effectively during Test Access period Account creation and introduction to utilizing our software Continued education on all A2Mac1 Products Day to day support: Inquiry / Database support / Best Practices / IT requests Monitor and promote the usage Check the usage through credit consumption Contacting customers to discuss usage NPS reporting Documentation: Create/Update How to videos / PDF / FAQ Learn the key product detail Be a regional liaison for the specialized product: EMS / Costing / Support / Customer Success / B-SAAS / Dynamic Digital Twin Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of vehicle program, definition, etc Professional Background Bachelor’s degree in Mechanical or Software Engineering Experience in automotive Industry, SaaS markets 5-7 years minimum experience as Customer Services / Customer Success / Sales Support in relevant industries Skills & Abilities Understanding and knowledge of the technologies related with Company Automotive Products will be a plus Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving and planning Willing and able to address escalated client issues with speed and urgency Cooperative and team-oriented personality with high motivation Ability to Travel Life Insurance Short Term Disability Insurance Long Term Disability Insurance Tuition Reimbursement Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Business Development Industries Software Development Referrals increase your chances of interviewing at A2MAC1 - Decode the future by 2x Get notified about new Technical Account Manager jobs in Detroit, MI . Technical Account Manager, Principal Engineer Technical Sales Account Manager - Thermal Routing Key Account Manager - Service AGV's / Conveyor Systems SENIOR SALES ENGINEER (Software Applications) Key Account Manager – AGVs / Conveyor Systems Senior Sales Engineer - Advanced Chassis Systems Commercial Property & Casualty Insurance Account Executive Senior Detroit, MI $90,000.00-$120,000.00 1 day ago Customer Success Manager, Amazon Robotics, Fulfillment Associate Customer Success Manager: CSP Practice Detroit, MI $147,000.00-$158,000.00 1 month ago MDM Solution Architect (Contract) (Hybrid) Salesforce Nonprofit Cloud Solutions Architect - Global Salesforce Identity and Access Management Solutions Architect (REMOTE) Delivery Solutions Architect - Data & AI Solution Architect - Battery Manufacturing D365 Supply Chain Management Solution Architect - Manager - Consulting - Location OPEN Technology Strategy, Solutions Architect Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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