PATIENT SERVICES REP at Cooper University Health Care Voorhees, NJ

Short Description This position emphasizes customer service to our patients: ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point-of-service copays and provide general information to patients using AIDET. Must be organized, take independent action and project Cooper’s values to both customers and co-workers. Serve as a patient’s non-clinical navigator during discharge coordination. Experience Required Minimum one year of recent registration or billing experience in a medical facility Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals Epic experience preferred Excellent organizational, written/verbal communication and teamwork skills Demonstrated performance of excellent customer service skills Education Requirements High School Diploma or equivalent required License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) preferred Special Requirements Customer service-oriented attitude and pleasant, poised demeanor with excellent phone etiquette Excellent verbal and written communication skills Proficiency in the use of computers #J-18808-Ljbffr