Customer Success Associate
Fast-growing technology company
The Role
Raydar is recruiting for this role on behalf of our client. Serve as the day-to-day contact for a group of independent professionals on a platform, handling onboarding, regular check-ins and communication. Act as the link between those professionals and internal account teams so the right information reaches the right people.
What You'll Do
Hold weekly check-in calls to review progress, blockers and next steps, and keep an up-to-date profile on each person you support.
Send regular updates, newsletters and announcements to keep the wider community informed.
Review incoming applications and run screening calls with promising candidates.
Keep role documentation current as new feedback and priorities come in, so everyone works from the latest information.
Relay feedback and priorities between the community and internal account managers.
What We're Looking For
2+ years in a customer-facing role.
Excellent written and spoken English across quick chat messages, formal responses, newsletters and calls.
Strong relationship-building skills and comfort spending about 60% of your time on calls.
Highly organized and detail-oriented, with a record of keeping accurate records on the people you support.
Ability to drive structure and follow-through independently.
Availability to work typical startup hours in the Pacific time zone.
Location And Work Model
Remote (US)
Full-time
Vacancy posted 4 days ago
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