Customer Success Associate

Customer Success Associate

As a Customer Success Associate at our software solutions company, you will play a crucial role in enhancing our customers' experience by ensuring their needs and expectations are not only met but exceeded. You will serve as the liaison between our customers and our Design & Solution Architecture Group, translating customer needs into successful project implementations.

Responsibilities:

• Act as the primary contact for customer inquiries, providing timely and accurate responses to their questions and concerns.
• Listen to customer requirements, digging deeper to fully understand their needs and expectations.
• Develop a comprehensive understanding of our product functionality to facilitate effective customer communication without relying excessively on technical inquiries.
• Coordinate with the Design & Solution Architecture Group to translate customer requirements into feasible project implementation plans.
• Manage and oversee change orders, ensuring all alterations are accurately documented and communicated to relevant stakeholders.
• Handle requirements management, maintaining an accurate and up-to-date record of customer needs and project specifications.
• Continuously learn and stay updated on customer domains and product functionalities to enhance your ability to provide effective solutions and advice.

Qualifications:

• Proven experience in a customer-facing role in the software industry.
• Excellent verbal and written communication skills.
• Strong listening skills with the ability to effectively interpret customer needs.
• An understanding of solution architecture principles and software product functionalities.
• Proficiency in requirements management and documentation.
• A willingness to continuously learn and understand customer domains and products.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong problem-solving skills, with the ability to think quickly and offer solutions.

Ready to embark on this exciting journey with us? Apply now and take the next step in your career!

About Us: InterSources Inc

A Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.