Bilingual Account Manager

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:
At Nabozny & Associates, Inc., we’ve built our reputation over more than 90 years by doing business the right way - putting people first, following through on our promises, and earning long-term trust within our community.

Based in Maple Grove, we proudly serve a diverse customer base, including strong relationships within LGBTQ+ and Hispanic communities. Diversity and Inclusion are strong values of our agency. We believe insurance is more than policies - it’s about protecting lives, supporting families, and being there when it matters most. Our team takes pride in creating a welcoming, respectful environment where both customers and team members feel valued.

If you’re looking to be part of a team that leads with integrity, values connection, and takes pride in helping others, this could be a great place to grow your career.

Position Overview:
This role is ideal for someone who enjoys working directly with people and wants a balance of sales and service. As a Bilingual Account Manager, you’ll help customers understand their options, make confident decisions, and feel supported throughout their experience with our agency.

You’ll play an important role in both bringing in new business and taking care of our existing customers, building relationships that last.

Responsibilities:

• Connect with prospective and current customers to understand their needs and goals
• Recommend appropriate insurance solutions across auto, home, life, and other products
• Assist with policy changes, billing questions, and general service needs
• Follow up on leads, referrals, and cross-sell opportunities
• Conduct policy reviews to ensure customers are properly protected
• Keep accurate records and stay organized within agency systems
• Contribute to a positive, team-focused environment

Qualifications :

• Willingness to obtain licensing (costs covered)
• Experience in sales, customer service, or a client-facing role is a plus
• Strong communication skills and ability to build trust quickly
• Detail-oriented with good time management skills
• Coachable, dependable, and motivated to grow