Bilingual Front Desk/Receptionist

Job Description

Job Description

We are looking for a detail-oriented and dependable Bilingual Front Desk/Receptionist to support daily front office operations. This long-term contract position is ideal for someone who communicates confidently in both English and Spanish and enjoys helping residents, visitors, and staff in a fast-paced setting. The person in this role will serve as a key point of contact, coordinate appointments, and help keep communication and administrative tasks organized throughout the day.

Responsibilities:
• Welcome residents, guests, and callers while creating a courteous and organized front desk experience.
• Manage a multi-line phone system, route incoming calls to the appropriate parties, and relay messages accurately.
• Coordinate scheduling needs by arranging appointments and confirming meeting details as needed.
• Respond to resident questions and concerns promptly, escalating issues when additional support is required.
• Assist with dispatch-related communication to ensure requests are directed efficiently and followed through appropriately.
• Provide bilingual support in English and Spanish for conversations, phone inquiries, and basic translation needs.
• Perform data entry and typing tasks with accuracy to maintain clear and up-to-date administrative records.• Fluency in both English and Spanish, with the ability to communicate clearly with a diverse population.
• Prior experience in a receptionist, front desk, or customer-facing administrative role.
• Confidence handling a multi-line phone system and a high volume of inbound calls.
• Strong typing skills with attention to detail and accuracy.
• Reliable attendance and the ability to manage responsibilities consistently in a detail-focused environment.
• Experience addressing resident or customer concerns with patience, professionalism, and sound judgment.