Patient Access Representative

Patient Access RepEnsures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area environment. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi-tasks in a steady-paced clinical environment.Department: Patient Access ServicesSchedule: Full TimeEssential Responsibilities / Duties:Delivers outstanding customer service to both internal and external customers.Ensures the integrity of the data in the hospital's information system with respect to patient demographic, insurance and admission information.Verifies patient insurance using various methods.Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.Participates in holiday coverage rotation.Conducts inpatient interviews.Secures patient valuables.Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.Demonstrates ability to handle difficult situations by using effective problem solving skills.Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.Collects insurance copays from patients.Collaborates with others to ensure a positive and effective patient experience.Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.Flexible availability to accommodate work coverage requests.Able to accurately type at least 40 words per minute.Relates effectively to various types of customers in a professional and courteous manner.Utilizes supervisor or manager to resolve issues/concerns as needed.Attends and participates in departmental meetings.All other duties as assigned.Job RequirementsEducation:High School Diploma/GEDExperience:0-2 year of registration related experience OR a minimum of three years customer service experienceKnowledge and Skills:Sound judgment and critical thinkingAbility to prioritize and handle multiple tasks in a very busy environmentStrong organization and follow-through skillsBasic computer literacy requiredAccuracy and attention to detailAbility to work independently and as a part of a teamStrong customer service and interpersonal skillsStrong communication skillsMust be flexible and able to function within a teamAbility to maintain composure in stressful circumstancesBasic computer skills and/or facility to learn computer skills required for MS Outlook, EpicCompensation Range:$20.23- $24.65This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.Equal Opportunity Employer/Disabled/VeteransAccording to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.