Hyper Care Onsite Supervisor

Job Description

Job Description

Our client is an innovative robotics and automation software company supporting large-scale automated warehouse and distribution operations across North America. They are seeking Hyper Care Onsite Supervisors (2nd shift) to provide onsite operational support during critical post-deployment phases at customer facilities.

This role is ideal for someone who is technically savvy, dependable, solutions-oriented, and comfortable being the boots on the ground support presence after deployment teams transition offsite.

This is not a highly technical engineering role and does not require coding or advanced troubleshooting experience. Instead, this position focuses on operational oversight, escalation coordination, communication, and ensuring day-to-day support continuity during live production environments.

Responsibilities

Serve as the onsite support contact during Hyper Care support periods following automation deployments

Monitor robotic and automation systems during active production shifts

Escalate issues to remote technical support and engineering teams when needed

Assist with basic operational support and coordination activities onsite

Support production startup procedures and system readiness checks

Maintain communication with customer operations teams and remote deployment engineers

Perform light onsite tasks such as:

Cleaning camera lenses or sensors

Assisting with minor spill cleanup around robotic equipment

Verifying systems are operational and ready for production

Restarting or initiating systems per established procedures

Provide status updates and communicate operational concerns quickly and professionally

Help ensure a smooth transition after deployment engineers leave the site

Ideal Background

We are looking for individuals who are:

Technically curious and comfortable around automation or warehouse technology

Strong communicators with a customer-service mindset

Dependable and proactive

Comfortable working independently onsite

Able to stay calm under pressure and escalate issues appropriately

Hands-on and willing to jump in where needed

Experience in any of the following environments is helpful:

Warehouse operations

Distribution centers

Manufacturing

Logistics

Technical support coordination

Field support

Deployment support

Operations supervision

Qualifications

Prior experience in warehouse, manufacturing, logistics, operations, or technical support environments preferred

Basic technical aptitude and comfort working around automation systems

Ability to follow procedures and communicate effectively with remote support teams

Strong attendance and reliability

Ability to work onsite for the full project duration

No coding or advanced engineering experience required

Additional Information

No travel required once assigned to a site

Contract lengths may vary based on deployment schedules

Opportunity to support cutting-edge warehouse automation technology in live production environments

Potential for future projects/extensions as additional deployments launch

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.