Desktop Support Analyst

Desktop Support AnalystTake the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving.Your Key Responsibilities:Provide excellent, customer focused support with professionalism and follow-through.Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems.Coordinate with office staff and IT teams during scheduled hardware refresh activities.Create and maintain accurate, consistent records for all support requests.Monitor progress on issue resolution and keep users informed of status and next steps.Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients.Your Capabilities and Credentials:Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently.Experience with ServiceNow and engineering design applications is a plus.Experience working in an ITIL based and SOX compliant organization is a plus.Excellent customer service, communication, and interpersonal skills.Minimum of three days per week working on site.Must be able to move, carry, and manipulate equipment up to 50 pounds.Valid driver's license and satisfactory driving record is required.Education and additional Experience:Minimum of 5-6 years of related experience.Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.Position will primarily work in an office setting. Some travel is required, primarily to other local office locations.**Pay Range:** Locations in WA, DC & Various CA, MA, VA Areas-$77,400.00 - $112,200.00 Annually**Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law). Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.**Primary Location:** United States | MA | Boston