Desktop Engineer

We are The Hollister Group, the Boston area's leading women-owned staffing firm. We guide candidates through the job search process and connect top-tier talent with opportunities that align with their skills and career goals. Our Recruiters help refine your resume, sharpen your interview skills, and identify positions that match your experience and ambition. Our Technology Staffing team is looking to speak with Boston-area candidates who meet the specifications below.


Compensation:
Pay range: $25 - $60 per hour, depending on experience and technical expertise.

Encouragement to apply: If your pay expectations fall outside this range but you meet the technical qualifications, we still encourage you to apply.

Responsibilities:

• Provide technical support for both Windows and Mac endpoints, including desktops, laptops, and peripherals.
• Troubleshoot and resolve end-user issues related to applications, hardware, network connectivity, and user accounts.
• Manage and support Active Directory for user accounts, groups, permissions, and policy enforcement.
• Deploy, configure, and maintain software updates and patches using SCCM, Intune, or other modern endpoint management tools.
• Support remote users via VPN, MDM tools, and remote support platforms.
• Collaborate with IT teams to implement best practices in security, application optimization, and business processes.
• Identify and implement process improvements to enhance service delivery and operational efficiency.
• Document troubleshooting steps, procedures, and standard operating processes for the Help Desk.
• Participate in daily standups and provide updates on ongoing issues and projects.

Requirements:

• Experience supporting both Windows (10/11) and macOS devices in enterprise environments.
• Strong knowledge of Active Directory, Group Policy, and endpoint management tools.
• Experience with SCCM, Microsoft Intune, or other modern software deployment and patch management solutions.
• Proficiency in troubleshooting Office 365 applications and other enterprise software.
• Familiarity with remote support tools, VPNs, and MDM solutions for Mac and Windows.
• Excellent problem-solving skills, strong attention to detail, and effective communication abilities.
• Candidates must be local to Massachusetts and able to commute to an onsite location.
• This role requires onsite work; remote work is limited or not available.

Our Commitment to Inclusion & Belonging:
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.