Account Manager

Job DescriptionJob DescriptionDME Account Specialist Knack RCM is seeking a highly experienced, full-time DME Account Manager (Hybrid)to join our team. The ideal candidate will have extensive experience in Durable Medical Equipment (DME) reimbursement and billing, as well as strong hands-on experience using BrightreePosition Responsibilities Manage all areas of the Reimbursement Department.Continuously analyze departmental KPIs and identify opportunities for improvement.Develop and implement processes and strategies to improve departmental performance and efficiency.Manage and resolve DME billing issues, denials, audits, reconsiderations, collections, and accounts receivable.Create, run, and analyze Brightree Ad Hoc reportsMaintain daily communication with DME providers and payors.Research and resolve complex reimbursement and insurance-related issues.Monitor departmental performance and recommend solutions to improve outcomes.Work collaboratively with internal teams, providers, and payors to ensure efficient reimbursement processes.Ideal Candidate Qualifications The successful candidate will possess:Strong analytical and problem-solving skills with exceptional attention to detail.A comprehensive understanding of insurance plans, benefits, and reimbursement requirements for Medicare, Medicaid, and commercial insurance payorsThe ability to make informed and complex decisions in a timely manner.Excellent organizational, prioritization, and time-management skills.Outstanding written and verbal communication skills.Strong knowledge of DME billing and reimbursement processes.Experience managing denials, audits, reconsiderations, collections, and accounts receivable.Advanced proficiency in Microsoft Excel.Extensive experience creating and running Brightree Ad Hoc reportsSpecific Requirements Minimum of 2 years of hands-on Brightree experienceMinimum of 2 years of experience in the DME industryDemonstrated experience creating and running Brightree Ad Hoc reportsProficiency in Microsoft ExcelStrong understanding of DME billing, reimbursement, and insurance processes.This position is ideal for a highly organized and analytical DME reimbursement professional who can independently manage complex accounts, analyze performance data, and implement meaningful process improvements.