Branch Administrative Assistant

Branch Administrative Assistant

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Branch Administrative Assistant plays an important role in the organization by performing a number of tasks related to the branch's administrative functions. The role is primarily responsible, under general supervision, for performing full administrative and reception duties in support of the branch office by providing customer service, answering calls, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, mailing and scheduling meetings.

Essential functions include welcoming visitors, answering incoming calls, maintaining an employee directory, assisting the Branch Manager and Operations Manager, collecting and distributing mail, assisting in the preparation and delivery of mailings, maintaining office supplies inventory, partnering with IT helpdesk, assisting walk-in applicants, performing general clerical duties, making copies, maintaining a tidy office space, monitoring and reconciling invoice discrepancies, coordinating events and meetings, and performing other duties as assigned.

Qualifications include a high school diploma or equivalent, one year experience in an administrative assistant role, prior experience in mortgage lending or finance, ability to type 60-70 wpm, passion for customer service, high levels of diplomacy, tact, and confidentiality, demonstrated patience and professionalism, proficiency with data entry, Microsoft Office Suite, and attention to detail.

Company required skills include excellent verbal and written communication, high organization and detail-orientation, proficiency in Microsoft Office Suite and other software applications, commitment to company values, customer service, integrity, respect, collaboration, learning, and excellence.

Supervision includes general supervision, application of sound judgment, and no travel required.

Requirements include sedentary work, ability to lift up to 20 pounds, frequent use of computer keyboard and mouse, ability to accurately interpret sounds and associated meanings, and working in an office environment.

Guild Mortgage complies with the ADA and considers reasonable accommodation measures. Employment is at-will.

Guild offers a pleasant work environment, competitive compensation, and excellent benefits package. Compensation is influenced by various factors.