Accounts Receivable Specialist

Job Description

Job Description

Valley Services is a family-owned residential and construction solutions provider in the heart of downtown San Jose, with two divisions: the transfer station and rentals. As our Accounts Receivable Specialist , you’ll be the person who looks across both billing operations and gives leadership a clear, single picture of who owes us what, why, and what to do about it. The role blends day-to-day collections and customer follow-up with analytical work — customer profitability, cash flow forecasting, KPI reporting, and process improvement — to make Valley’s AR function smarter and more strategic. This is an individual contributor role with strong cross-functional reach. You’ll partner closely with both billing teams, the AR-focused Virtual Assistant who handles Intacct postings, the Directors,  the Controller, and the owners.

Cross-Divisional AR & Master Customer List

• Serve as the single point of accountability for receivables across VR (Trux) and VS (Summit/ServiceCore).
• Oversee Valley’s master customer list — the consolidated view of who is using what services across both sides; partner closely with VS and VR billing to keep records accurate.
• Surface trends and unusual accounts to the Controller and ownership.

Collections & Customer Follow-Up

• Own the AR aging across both divisions — prioritize who to contact, when, and how. 
• Work closely with office teams to coordinate collection efforts. 
• Communicate professionally with customers via phone, email, and customer portals (Ariba, Coupa, GP portals, etc.) to follow up on past-due balances.
• Investigate and resolve billing disputes by digging into source tickets, invoices, dispatch records, and customer history.

Research, Analysis & Owner Briefings

• Be the go-to person when ownership asks, “What’s the status with this customer?” — pulling history from Trux, Summit/ServiceCore, Intacct, and bank data.
• Produce weekly and monthly AR reporting (aging, top past-due, DSO, collection trends) and clean, owner-ready summaries.
• Run AR research projects and ad hoc analysis for ownership and the Controller.

Profitability, Cash Flow & KPI Reporting

• Develop customer profitability analysis across both divisions to inform ownership decisions.
• Build and maintain a rolling AR-side cash flow forecast for visibility into expected collections.
• Build and own AR KPI dashboards (DSO, aging, collection effectiveness, dispute volume) for real-time visibility.

Process Improvement & Posting Quality

• Identify automation and process improvement opportunities across the AR workflow; lead implementation in partnership with the Controller.
• Partner with the AR-focused VA on Intacct postings and bank match work — reviewing unapplied cash, investigating mismatches, and growing into approval authority over time.

Customer Setup, Credit & Accounting Support

• Coordinate new customer setup with VS and VR billing; run credit checks and recommend credit limits in partnership with the Controller & Directors.
• Support the month-end close, AR reconciliation, and audit schedules.
• Partner with the Controller on the ongoing cash-to-accrual transition on the AR side.

Skills & Experience

• Bachelor’s degree in Accounting, Finance, Business, Economics, or related field; MBA or graduate coursework a strong plus.

• Strong analytical skills — comfortable with financial modeling, trend analysis, and translating data into clear recommendations.

• Strong communicator — able to speak professionally with customers, brief owners clearly, and partner well with internal teams.

• Research mindset, high attention to detail, and a high standard for accuracy.

• Strong Excel/Google Sheets skills (pivot tables, lookups); comfortable learning new software quickly.

• Self-starter who can manage a recurring workload, run independent research projects, and ask for help when stuck.

• Customer service mindset — patient, warm, and solution-oriented.

• High level of confidentiality and discretion — handles sensitive customer, financial, and ownership information with integrity.

• Works well with all levels of the organization — treats every employee, from field staff to ownership, with respect; communicates needs clearly and partners as a team player.

• Preferred: experience with Sage Intacct, Trux, Summit, ServiceCore, & customer payment portals.

Lives Our Core Values

• Attitude — approaches challenges with optimism, positivity, and determination.

• Excellence — strives for greatness in every task, no matter how small.

• Presentation — brings professionalism and attention to detail to create lasting positive impressions.

• On the Move — embraces continuous action, adaptability, growth, and innovation. 

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