Facilities Manager

Responsibilities The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. Responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services). Help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement. Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts. Maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout. Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements. Conduct documented inspections to validate staffing, consumables, and schedule compliance. Drive vendor accountability through documented performance plans and ongoing audits; validate invoices against scope and contractual requirements. Implement and audit internal management systems to ensure consistent execution; proactively identify cost savings and value-add opportunities through workload optimization and process standardization. Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements. Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates. Requirements High School Diploma or equivalent with valid driver's license required. Minimum 3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred). Strong vendor management capability including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking; ability to work independently, prioritize effectively, and maintain organized documentation in fast-paced environments. Excellent written and verbal communication skills with ability to deliver clear updates to client stakeholders and internal leadership; strong customer service orientation with professional approach to managing expectations and handling escalations. Working knowledge of budgeting, invoice validation, and operating within defined financial controls to support account fiscal responsibility and cost management. Proficiency with workplace/service management tools including work order platforms, reporting dashboards, Excel/Google Suite, and other systems used to track performance and operational metrics. Certifications & Qualifications High School Diploma Valid driver’s license #J-18808-Ljbffr