Program Manager

ROOF ABOVERoof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.POSITION SUMMARYThe Program Manager is responsible for overseeing the case management team and the full-time nurse of SECU The Rise on Clanton; the case management team includes 4 case managers. He/she promotes the mission of Roof Above by maintaining the highest quality of supportive housing and fidelity to the housing first/harm reduction model. The Program Manager supports the clinical team in critical decision-making that involves mental health, medical, and substance use diagnosis in cohesiveness with stable housing. The Program Manager must deal in a positive, respectful, sensitive, and knowledgeable manner with tenants. The Program Manager must be a leader, a strong internal and external communicator, and an effective representative of the program within the community.ESSENTIAL FUNCTIONSEnsure a high standard of housing provision and service delivery, with the overall goal of helping each tenant successfully transition to housing and remain stably housedProvide leadership which supports, challenges, and inspires staff and tenantsProvide effective decision-making regarding building, programmatic, staff, and tenant issuesProvide supervision to SECU The Rise on Clanton staff providing on-site programming support to tenants.Foster and maintain a program culture that is aligned with the housing first approach and Roof Above’s mission statement and core valuesEnsure program requirements with grants, contracts, and all Homeless Management Information System (HMIS) are maintainedManage fiscal resources well and maintain program records in accordance with a variety of funding and regulatory requirementsWork with Facilities and Property Management to ensure housing matters are addressed in a timely manner for tenantsMaintain a strong, positive image for the program and establish effective relationships with community partners and external stakeholdersFacilitate SECU The Rise on Clanton program team meetingsDeep commitment to Roof Above core valuesPerform other related duties as assigned.PROGRAM OVERVIEWSECU The Rise on Clanton is an 88-unit apartment building providing permanent supportive housing to men and women who have experienced chronic homelessness. SECU The Rise on Clanton follows a “housing first/harm reduction” approach. The program has an annual budget of approximately $1 million and a staff of 8. Staff roles include property management, case management, nursing, and tenant services.EDUCATION, EXPERIENCE AND SKILLS REQUIREDBachelor’s degree in related field or equivalent experienceMinimum of 5 years’ supervisory and managerial experienceProficiency in assisting with government grants and contractsSignificant experience in supportive housing, homeless service, and/or other affordable/subsidize housing; hands on experience in housing first strongly preferredStrong commitment to serving vulnerable populations and to the housing first approach; prior experience implementing housing first programs preferredSuperior conflict resolution and oral and written communication skills, including presentation skillsKnowledge of computer software (Microsoft Office) and proficiency using a variety of software applications, including excel and access databasesRequires a valid driver’s licenseWORKING ENVIRONMENTIndividuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating behaviors with diverse individuals including persons with mental illness and substance use issues.OUR VALUES:Heart for the WorkWe choose this work and embrace this place.We practice radical compassion.We each do our unique part to end homelessness.Solution-OrientedGrounding ourselves in what we know, we imagine what is possible.We are intentional about getting the right people involved and we move towards effective action.We are exhaustive in our search for solutions.Bring Our BestWe practice self-care, self-awareness, and safety.We recognize what we need to let go of to move forward.We exercise diligence and grit.Value OthersWe honor the profound worth of each life and our work reflects it.We meet people where they are and approach others with genuine curiosity.We know we can’t do it alone. We are stronger and smarter together. #J-18808-Ljbffr Roof Above Inc