Call Center Manager
Full-time
MV Transportation
MV Transportation seeks a Call Center Manager to lead a high-performing team supporting paratransit, fixed-route, shuttle, and student transportation customers. In this role, you will oversee day-to-day call center operations, staffing, and performance metrics to ensure safe, reliable, and courteous service. You will coach and develop agents, manage workforce scheduling, resolve escalated issues, and collaborate closely with operations and dispatch teams. This position champions MV’s culture of safety, respect, inclusion, and continuous improvement while helping connect riders to essential services.
Vacancy posted 5 days ago
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