Renewal Specialist
SupportNinja
Renewal Specialist
Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.
What does a day in the life of a Renewal Specialist look like?
- Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
- Accountable for timely subscription renewals for customers in assigned territory.
- Accurately forecasts risks and opportunities in territory.
- Educates customers on business practices and associated contractual implications.
- Ensures customer awareness and understanding of applicable product elements.
- Maintain account team relationships and transfer leads as appropriate.
- Prepares correct Order Forms and Proposals.
- Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
- Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.
- Experience recording information in Salesforce or similar CRM system preferred (not required)
What are the required qualifications of a Renewal Specialist?
- 1-2 years of experience in renewals, customer success, account management or equivalent customer facing role
- 4-year college degree or equivalent business experience
- Experience recording information in Salesforce or similar CRM system preferred (not required)
- Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
- Basic to intermediate skills in MS Excel
- Keen to details and have a knack for accuracy
- Good communication skills with both internal and external clients
- Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
- Experience collaborating with multiple stakeholders across the company
- Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills
Behavioral Competencies
- Strong level of urgency, organization, and prioritization skills.
- Strong negotiation skills with experience driving contracts to completion.
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
- Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
- Team player who enjoys assisting where needed and finding ways to help.
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee referral program
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Vacancy posted 19 hours ago
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