Renewal Specialist

Renewal Specialist

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.

What does a day in the life of a Renewal Specialist look like?

• Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
• Accountable for timely subscription renewals for customers in assigned territory.
• Accurately forecasts risks and opportunities in territory.
• Educates customers on business practices and associated contractual implications.
• Ensures customer awareness and understanding of applicable product elements.
• Maintain account team relationships and transfer leads as appropriate.
• Prepares correct Order Forms and Proposals.
• Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
• Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.
• Experience recording information in Salesforce or similar CRM system preferred (not required)

What are the required qualifications of a Renewal Specialist?

• 1-2 years of experience in renewals, customer success, account management or equivalent customer facing role
• 4-year college degree or equivalent business experience
• Experience recording information in Salesforce or similar CRM system preferred (not required)
• Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
• Basic to intermediate skills in MS Excel
• Keen to details and have a knack for accuracy
• Good communication skills with both internal and external clients
• Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
• Experience collaborating with multiple stakeholders across the company
• Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills

Behavioral Competencies

• Strong level of urgency, organization, and prioritization skills.
• Strong negotiation skills with experience driving contracts to completion.
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
• Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
• Team player who enjoys assisting where needed and finding ways to help.

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee referral program

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