Service Coordinator

Job Description

Job Description

Description:

Why Service Coordinators Choose Integrity Fleet Services

Great service doesn't happen by accident.

Behind every technician getting to the right job, every customer receiving an update, every estimate getting approved, and every invoice getting completed is someone making sure the details don't get dropped.

That's where you come in.

This isn't just an administrative position. You'll have a real voice, real responsibility, and a direct impact on your team's success, our customers' experience, and the growth of the company.

Our people fuel the engine behind everything we do. We're relentlessly passionate about helping our team grow while building a company you'll be proud to call home.

Family-Owned. Built on Integrity. Trusted by fleets across Texas, Louisiana, and beyond.

Our mission is simple: Keep trucks, trailers, and equipment safe, compliant, and operational—every asset, every mile, every time.

As a Service Coordinator, you'll be one of the key people connecting our customers, technicians, Service Manager, Parts, Accounting, Sales, and vendors.

Around here, you'll never be just another employee. You'll be part of a team that knows your name, values your ideas, and recognizes the difference you make.

At Integrity Fleet Services, it's all for one and one for all.

We don't operate with a "that's not my job" mentality.

Service, Technicians, Parts, Accounting, Sales, and Management are all working toward the same goal. We help each other, communicate, solve problems together, and step in when the team needs us.

When one of us wins, we all win. When one of us fails, we all fail. When one of us struggles, we all step up.

Being a team player isn't a bonus here.

It's an expectation.

We want people who jump in when someone needs help, communicate instead of pointing fingers, look for solutions instead of assigning blame, and understand how their actions affect the rest of the company.

There is no "their problem."

It's our problem—and we solve it together.

• Are a team player first
• Have 2+ years of field service industry experience
• Are highly organized and can keep track of a LOT of moving pieces
• Have excellent customer service and communication skills
• Can prioritize work and keep technician schedules full and productive
• Think ahead instead of waiting for someone to tell you what needs to happen next
• Recognize opportunities instead of simply taking orders—you understand how to sell value
• Want to learn everything Integrity Fleet Services offers so you can confidently explain it to customers
• Know how to ask questions, listen to customers, and uncover additional needs
• Build customer relationships instead of treating calls like transactions
• Can create estimates, process Service Orders and invoices, resolve discrepancies, and follow through to completion
• Have strong attention to detail and solid record-keeping skills
• Can multitask without letting important details fall through the cracks
• Are self-manageable and don't need someone standing over your shoulder to get things done
• Can stay professional and focused when things get busy
• Learn quickly and adapt when priorities change
• Communicate effectively across multiple departments
• Take ownership and hold yourself accountable for results
• Believe that "that's not my job" isn't how great teams operate
• Want to be part of a growing company where your work actually matters

FullBay Experience • Outlook • Teams • Fleet Service Experience • Truck/Trailer Industry Knowledge • Dispatch Experience • Service Writing/Estimating Experience

This isn't a sit-back-and-wait-for-the-phone-to-ring kind of job.

You'll help drive the day for your customers and your technicians.

• Keeping your technicians busy, productive, and moving — if your techs are slow, you're slow. Look ahead, follow up, and help find the next job before the board is empty.
• Selling the service, not just taking the order — know what Integrity Fleet Services does, understand what the customer needs, and confidently explain how we can help.
• Coordinating, prioritizing, and assigning shop and field service jobs
• Creating estimates, following up on approvals, and keeping work moving
• Keeping customers informed from the first call through completion
• Asking questions and identifying additional repairs, maintenance, and fleet service opportunities
• Following up on open estimates, deferred work, and existing customers to help generate additional work
• Building relationships that turn one service call into a long-term customer
• Working closely with technicians, Parts, Accounting, Sales, vendors, and management to solve problems and get the job done
• Helping ensure Service Orders and documentation move accurately and quickly through invoicing
• Resolving customer and service issues professionally and with urgency
• Participating in the on-call dispatch rotation
• Looking for ways to improve customer service, productivity, efficiency, and revenue
• Jumping in when a teammate needs help because we win together
• Wearing whatever hat is needed for the good of the customer, the team, and the company

Take care of the customer. Sell the service. Keep your techs moving. Support your team. Own the outcome.

Trucks break down. Trailers don't check the clock before something fails. Customers have freight to move, drivers waiting, and equipment that needs to get back on the road.

Our industry isn't always 9–5—and we won't pretend that it is.

We believe strongly in structure, planning, and work-life balance, and we work hard to protect those things for our team.

But we're also in the business of keeping fleets moving. Occasionally, that means the team has to step up when a customer or teammate needs us.

We don't expect work to be your entire life. We do expect everyone to be willing to give a little when the situation calls for it—because that's what being part of a team means.

Some days the company gives a little more. Some days our people do.

That's how a great team works.

From the necessary (various health and wellness benefit options) to the nice-to-haves ( we're talking EPIC snack bar, friends ), no matter what you're looking for, we have something just for you!

We're committed to giving our people the tools, training, technology, and support they need to succeed.

• Affordable Health Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• 401(k) / Retirement Plan
• Paid Vacation
• Paid Holidays
• Fully Stocked Snack Bar
• Real Advancement Opportunities — We promote from within whenever possible. We're growing, and we want our people to grow with us. Bring the drive, ownership, and results, and we'll help you build a career—not just give you a job.
• Ongoing Training & Professional Development
• Technology & Tools to Help You Succeed
• Growing Company with Opportunities to Grow With Us
• Family-Owned, People-First Culture
• ...and much more!

We're a team of mechanics, coordinators, problem-solvers, outdoor adventurers, walkers ( not the zombie kind ), gamers, movie buffs, parents, weekend warriors, spreadsheet lovers, organized-chaos professionals, and everything in between.

Different backgrounds. Different personalities. Different jobs. One common goal.

We work hard, laugh often, help each other out, and take pride in what we do.

Leadership is accessible, hard work gets noticed, and good ideas can come from anywhere. If you see a better way to do something, we want you to speak up.

Around here, you'll find more than coworkers—you'll find a team. You'll find a family.

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Great people know great people, and we're always looking for talented people who want to grow with Integrity Fleet Services.

• Full-Time | Approximately 40–45 hours per week
• Monday - Friday
• Integrity Fleet Services is a 24/7 Fleet Maintenance & Repair Service Company
• Some schedule flexibility is required, including occasional nights, weekends, and on-call dispatch responsibilities
• This is a fast-paced position with frequent interruptions and changing priorities
• This position works closely with Service, Parts, Accounting, and Sales
• Customer satisfaction matters
• Technician productivity matters
• Sales and customer growth matter
• Teamwork matters
• As we continue to grow, opportunities and responsibilities may grow with you

If you're ready to join a team that values your contribution, invests in your future, and gives you the opportunity to make a real impact, we'd love to meet you.

Don't overthink it—APPLY TODAY and let's build something great together.

QUALIFICATIONS

• 2+ years of field service industry experience
• Strong organizational and record-keeping skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong attention to detail and follow-through
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Ability to remain professional under pressure
• Strong judgment and problem-solving skills
• Self-motivated and able to work independently
• Strong work ethic and drive to achieve goals
• Ability to work effectively across multiple departments
• Commitment to teamwork and exceptional customer satisfaction

Preferred: Working knowledge of FullBay, Outlook, and Teams