River Park Operations Support Assistant

ABOUT THE OPPORTUNITY
River Park is Harvard-Westlakes new campus in Studio City and the Operations Support team helps make the campus welcoming organized and ready for the people who use it every day. From the front desk to facility access reservations supplies and day-to-day operational needs this role helps keep River Park running smoothly for students employees families guests and community members.
River Park opens with new spaces new systems and a new community of users. This role helps establish the routines service standards and operational practices that will shape the campus from the start. Youll work closely with Operations Security Athletics Facilities and other departments to respond to questions coordinate access maintain accurate information and help address the needs that come with a busy new campus.

Harvard-Westlake is one of the nations leading independent schools and what makes us exceptional isnt just the students or the resources; its the people. Youll join a community of dedicated smart mission-driven colleagues who are genuinely invested in each others growth and in building something meaningful together.

WHAT YOULL DO
This role provides front-desk guest service administrative and operational support at River Park helping ensure the campus is welcoming organized and ready for daily use.

River Park Front Desk and Guest Services

• Provide welcoming professional front-desk service to students employees families guests vendors and members of the public
• Check in visitors and support access to River Park facilities including tennis courts pool track and other approved spaces following established procedures
• Provide information and assistance regarding facilities programs reservations and policies; resolve routine questions and concerns or direct them to the appropriate team member

Operations and Administrative Support

• Provide administrative and operational support for the Operations department and school community
• Maintain accurate records data schedules reservations and other operational information using school systems and technology
• Coordinate with Operations Security Athletics Facilities and other departments to address guest and operational needs
• Learn and use school systems reservation tools spreadsheets and other operational technology

Supplies Inventory and Campus Support

• Assist with receiving organizing tracking and distributing operational supplies materials and inventory
• Maintain organized supply and storage areas and communicate replenishment needs
• Support campus activities facility-use needs events and other day-to-day operational requirements
• Identify and communicate facility equipment supply or service needs to appropriate team members
• Assist with moving and organizing supplies and materials as needed

Customer Service and Teamwork

• Provide friendly responsive and professional service consistent with Harvard-Westlake standards and expectations
• Communicate clearly and courteously with students employees families visitors vendors and members of the public
• Exercise sound judgment when responding to routine questions requests and operational issues
• Work collaboratively with Operations Support and other school departments as priorities and campus needs change
• Contribute to a positive organized and welcoming environment at River Park

Community Responsibilities

• Participate in school events retreats advisory lunch supervision professional development days and community programming as appropriate to the role
• Collaborate across departments and campuses in support of the schools mission and the broader life of the school.
• Additional duties as assigned

WHAT YOU BRING
We know that strong candidates come from a variety of backgrounds and pathways. This is an entry-level opportunity and previous operations experience isnt required. If you meet most of the qualifications below and are excited about this role we encourage you to apply.

Required

• High school diploma GED or commensurate experience
• Basic computer proficiency and ability to learn new systems reservation tools spreadsheets and other operational technology
• Ability to follow established procedures and use good judgment when responding to routine situations
• Clear courteous and professional communication skills
• Ability to work effectively with students employees families visitors vendors and members of the public
• Ability and willingness to work assigned early morning evening and weekend shifts

Preferred

• Previous customer service administrative recreation school hospitality office or operations experience
• Experience working in a front-desk reception guest-services or other customer-facing environment
• Experience using scheduling reservation database or inventory systems

SCHEDULE
This is a full-time 12-month non-exempt position. We have two open positions for this role with different shifts. River Park provides front-desk coverage seven days per week with assigned shifts generally scheduled between 7 am and 9 pm. Shifts will generally span approximately nine hours with meal periods scheduled in accordance with school policy.

Regular schedules may include early morning evening and weekend work as well as occasional holiday or special-event work based on operational needs. Overtime opportunities may be available based on operational needs and applicable school policy.

COMPENSATION
This is a non-exempt position with a base compensation of $20$25 per hour based on experience and qualifications.

BENEFITS

• This position is eligible for Harvard-Westlakes full benefits package which includes:
• Top-tier medical dental and vision coverage (Platinum Anthem PPO) with zero to low premium contributions
• 10% retirement match through TIAA no cap no vesting schedule
• On-campus meal allowance lunch included
• Professional and personal growth grants
• Subsidized employee housing (based on availability)
• Access to on-campus gym and pool facilities
• Mental wellness resources and workshops
• Employee Affinity Groups
• Paid vacation starting at two weeks and increasing accrual rates with tenure
• Paid holidays in addition to Thanksgiving Winter and Spring Break
• Complimentary tickets to local sporting and entertainment events
• Discount at the school bookstore

ABOUT HARVARD-WESTLAKE
Harvard-Westlake is an independent school with two campuses in Los Angeles and approximately 1600 students enrolled in grades 712. Classes for grades 79 take place on the Middle School campus in the Holmby Hills neighborhood while grades 1012 are housed on the Upper School campus in Studio City. A third campus River Park focused on athletics and recreation is scheduled to open in Fall 2026.
We are dedicated to fostering a community of belonging and to advancing diversity and inclusion across all aspects of school life. We seek educators and staff who demonstrate a commitment to inclusive practice and to fostering a community of belonging; who can work flexibly independently and collaboratively in a dynamic environment with individuals from a wide range of backgrounds; and who exemplify professionalism openness and generosity in their interactions with students and colleagues.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS
Harvard-Westlake School is an equal opportunity employer. We seek to recruit develop and retain a diverse workforce and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin age disability or any other legally protected status. Harvard-Westlake is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate please contact and we will work with you to meet your needs.

Required Experience:

Junior IC