Conseiller Relation Clients (F/H/X)
CPAM de Haute-Savoie
Acteur majeur de la santé publique, l’Assurance Maladie est fière de contribuer à une mission essentielle : protéger durablement la santé de chacun en permettant l’accès aux soins pour tous. A la recherche de futurs héros du quotidien pour renforcer nos rangs, la CPAM de Haute-Savoie recrute des Conseillers Relation Clients H/F en CDD à compter du 21 Juillet 2026. Evoluez comme Spider-Man et tentez vers un CDI chez les Avengers. Sous la supervision des responsables de la Relation Clients, vos missions seront, si vous les acceptez : Prendre en charge les demandes des assurés via différents moyens de contact (téléphone, accueil et rendez‑vous) ; Véhiculer une bonne image de l'organisme au quotidien en apportant une réponse professionnelle et personnalisée ; Travailler en transversalité avec les services de back‑office pour orienter les demandes nécessitant une expertise technique ; Détecter les situations de renoncement aux soins et accompagner les assurés dans la réalisation des soins. La planification des activités du Conseiller Relation Clients est ajustée en fonction des flux d'activités. Environ 70 % de son temps est consacré à la relation téléphonique et 30 % à l'accueil tout‑venant des assurés et l'accueil sur rendez‑vous. Le super Conseiller Relation Clients est le premier interlocuteur de nos assurés, grâce à l’ensemble de ses missions, il apporte une contribution essentielle à la satisfaction des publics de la CPAM. #J-18808-Ljbffr CPAM de Haute-Savoie
Vacancy posted 2 days ago
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