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Front Desk Agent (Marriott Experience Required)

NOLA OPCO LLC

New Orleans, LA

Job Description

Job Description

Job Summary

City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience . The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.

Key Responsibilities

  • Greet and assist guests with check-in and check-out processes 
  • Manage reservations, room assignments, and guest requests 
  • Handle guest inquiries and resolve issues in a professional manner 
  • Maintain accurate records using Marriott systems (PMS) 
  • Coordinate with housekeeping and maintenance teams for smooth operations 
  • Ensure adherence to Marriott brand standards and guest service expectations 

Qualifications

  • Mandatory: Prior experience working with a Marriott-branded hotel
  • Experience with hotel systems (Opera, MARSHA, or similar) preferred 
  • Strong communication and customer service skills 
  • Ability to work flexible shifts, including weekends and holidays 
  • Professional demeanor and attention to detail 

Preferred Skills

  • Problem-solving ability 
  • Team-oriented mindset 
  • Ability to handle high guest volume efficiently 

Compensation & Benefits

  • Competitive hourly pay (based on experience) 
  • Growth opportunities within Marriott and Garnet Hotels 
  • Supportive and professional work environment 
Apply
Vacancy posted 15 days ago
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