Help Desk Technician
ITEKZ LLC
Job Description
Job Description
Benefits:
- Paid time off
- Wellness resources
We are seeking an experienced Help Desk Technician to join our team! This position is responsible for answering incoming support calls, responding to support emails, and managing incoming tickets through our PSA system. The technician will troubleshoot technical issues, document all support activities, and coordinate with our engineers when additional assistance is needed. The ideal candidate has hands-on technical support experience, excellent communication skills, and a strong commitment to customer service. Responsibilities
- Answer incoming support calls and respond to client support emails promptly and professionally.
- Review, prioritize, and manage incoming PSA tickets.
- Troubleshoot hardware, software, email, printer, and basic network connectivity issues.
- Provide remote technical assistance and guide clients through troubleshooting steps.
- Create and update tickets with accurate descriptions, troubleshooting steps, and resolutions.
- Keep clients informed of ticket status and follow up until issues are resolved.
- Escalate complex issues to the appropriate engineer with clear documentation.
- Assist with user account setup, password resets, Microsoft 365 support, and workstation configuration.
- Follow established support procedures and response expectations.
- Previous experience in an IT help desk or technical support role.
- Working knowledge of Windows, Microsoft 365, Outlook, and basic networking.
- Experience using a PSA or ticketing system; familiarity with HaloPSA is a plus.
- Excellent verbal and written communication skills.
- Strong troubleshooting and customer service skills.
- Ability to prioritize multiple requests and maintain accurate documentation.
- Ability to remain calm and professional when handling urgent issues or frustrated clients.
- Ability to work independently and collaborate with the technical team.
Flexible work from home options available.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Jacksonville, FL vacancy
- ...Job Description Job Description Description Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop...SuggestedLocal areaWork from home
iVenture Solutions
Jacksonville, FL9 days ago - ...Help Desk Technician Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus...SuggestedLocal area
- ...Jacksonville, FL 10751 Deerwood Park Blvd Suite 200 Jacksonville, FL 32256, USA The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation...SuggestedWork at officeRemote workWeekend workAfternoon shift
Fortegra
Jacksonville, FL22 hours ago $89k - $148.1k
...products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Position Summary:Kemper is seeking a highly analytical...SuggestedFull timeWork experience placementWork at officeLocal areaRemote workKemper Corporation
Jacksonville, FL2 days ago- ...minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself...SuggestedFull timeRemote workNight shift
Buckeye Mountain
Jacksonville, FL21 days ago - The Information Technology Support Analyst is a full-time, remote role responsible for providing day-to-day technical support to staff across the organization. This role responds to support tickets, diagnoses hardware, software, and network issues, and implements solutions...Full timeRemote work
Crouse Practice Inc.
Jacksonville, FL4 days ago $52 - $53 per hour
...IT Service Desk Systems AnalystJacksonville, FL, United States$ 52.00 - 53.00 (US Dollar)About The JobIT Service Desk Systems Analyst needs 3 years experienceIT Service Desk Systems Analyst requires:Some programming or software/OS administration skillsIvanti Service DeskIvanti...Global Channel Management
Jacksonville, FL11 hours ago- ...Description Job Description Qualifications: • 2+ years of Help Desk experience • Candidates must have previous MSP experience.... ...tickets • Interface extensively with end users, peers, computer technicians and other information Technology personnel for the...Weekend work
Computer Point
Jacksonville, FL21 days ago $120k - $135k
...industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms...Ongoing contractFull timeWorldwideSS&C Technologies
Jacksonville, FL2 days ago- ...expanding. We are seeking a customer-focused Tier 1 IT Support Technician to join our team. The primary responsibility of this position... ...providing telephone-based support in a call center, help desk, or customer-service environment. Strong customer-service...Full timeWork at officeRemote workMonday to FridayFlexible hours
$50 per hour
...success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.The salary range for this position is as listed on the requisition. Please note that the...Full timeTemporary workWork experience placementCasual workFlexible hoursShift workRotating shiftLockheed Martin
Jacksonville, FL4 days ago- ...an energetic, detail-oriented, and customer-focused IT Support Technician to support our rapidly scaling team across our corporate offices... ...) and network fundamentals (DHCP, DNS, IP addressing). Help us deploy and scale space infrastructure that will drive our utilization...Permanent employment
Star Catcher
Jacksonville, FL3 days ago - ...engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—... ...and patches Operations & Logistics: Help manage the full employee lifecycle, from... ..., requiring the ability to work at a desk for extended periods while using a computer...Work at officeLocal area
UES
Jacksonville, FL22 hours ago - ...Position: IT Technician Location: Cameron, Louisian Role: The Hiring Manager is requiring candidate that is a Help Desk, Service Desk type resource that has Apple and Windows experience Responsibilities: Provide insightful advice and hands-...
RIT Solutions, Inc.
Jacksonville, FL2 days ago $54.07 per hour
...first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization...Full timeContract workFree visa- Title:MCPP Philippines: Engineer Process Control AnalystBelong, Connect, Grow, with KBR! Program SummaryThe Marine Corps' Prepositioning (MCPP) Program is based on Blount Island in Jacksonville, Florida. We provide maintenance and logistics services to the U.S. Marine Corps...Full timeWork experience placementWork at officeLocal areaWork visa
KBR
Jacksonville, FL22 hours ago - ...desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites. Position Overview Benefits and Perks of working here as an IT Support...Local areaWork from homeWeekend work
iVenture Solutions
Jacksonville, FL7 days ago $87.28k - $130.92k
Job ID: 99405694784Posted: 2026-09-11Location: Jacksonville, Florida, United StatesSalary: $87,280.00 - $130,920.00Category: Technology, Applications SupportCompany: CitiThis is a Non-Production Management Technical L2 SRE Analyst position in North America DevOps, supporting...Full timeCitigroup
Jacksonville, FL4 days ago- Business Systems Analyst – Oracle HCM / Payroll Jacksonville, FL 32225 | On-Site (3 days in office / 2 days remote) ARC Group is recruiting for a Business Systems Analyst for a Fortune 500 company known for its global transportation, logistics, and supply chain services...Full timeContract workPart timeWork at officeRemote work
ARC Group
Jacksonville, FL25 days ago $83.52k - $100.22k
Job Description Job Description AMPORTS Company Overview AMPORTS is a leading finished-vehicle and roll-on/roll-off (RoRo) terminal operator, providing vehicle processing, storage, and logistics services across multiple U.S. port facilities. The organization supports...Full timeWork at officeRemote workAMPORTS Inc
Jacksonville, FLa month ago- ...Description Summary Our client is a leading IT Solutions Company located in Jacksonville, FL and they are in need of a LevelII Technician , who has some general knowledge in networking . A qualified candidate would have both proven experience with technology and...Full timeLocal areaRemote work
K2 Staffing
Jacksonville, FL4 days ago - ...Description Summary Our client is a leading IT Solutions Company located in Jacksonville, FL and they are in need of a Level II Technician , who has some general knowledge in networking . A qualified candidate would have both proven experience with technology and...Local areaRemote work
K2 Staffing, LLC
Jacksonville, FL13 days ago - ...Trainees Perform tasks as directed in order to prepare components or equipment for inspections. Work alongside certified technicians to help complete projects and learn activities. Interface with personnel to determine scope of work and work priorities in order...Permanent employmentFull timeTraineeshipWork at officeLocal areaShift work
Applied Technical Services (Georgia)
Jacksonville, FL2 days ago $87.28k - $130.92k
...and trend analysis, and implement mitigation strategies.Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.Leverage knowledge of information acquired to identify potential...Full timeCitigroup
Jacksonville, FL1 day ago$28.48 - $36.48 per hour
Genesis10 is currently seeking an IT Business Analyst for a contract position with a Global Financial Institution located in Jacksonville, FL and Charlotte, NC. This is a 12+ month contract opportunity. This role focuses on Identity and Access Management (IAM) administration...Hourly payContract workWork experience placementWork at office- ...visionaries who wanted to take care of their clients with a focus on boutique, customer-centric, best-in-class services. Today, with the help of over 300, we have built a business around taking care of not only said clients but our communities and team members. What to...Full timeWork at officeRemote work
- Kforce has a client in Jacksonville, FL that is seeking a Service Desk Analyst for the rollout of next-generation authentication technologies, replacing traditional text message and voice verification methods. In this role, you will deliver multi-channel customer support...Temporary workJacksonville, FL8 days ago
- ...broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our...Full timeContract workTemporary workFor contractorsH1bWork at officeRemote workFlexible hours
Prosidian Consultng
Jacksonville, FL4 days ago $25 - $28 per hour
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It... ...Employee Assistance Program. ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical...Full timeTemporary workWork at officeLocal areaRemote work- ...Join us in changing lives as an IT Support Technician, as this position plays a key role in our... ...skills and a passion for inspiring, helping and challenging others. SUMMARY The IT Support... ...Windows PCs. Responsible for all help desk questions and/or inquiries. Reset passwords...Full timeImmediate startTrial periodShift workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches
- product support technician Jacksonville, FL
- mri tech aide Jacksonville, FL
- IT assistant Jacksonville, FL
- IT help desk technician Jacksonville, FL
- systems support technician Jacksonville, FL
- help desk technical support Jacksonville, FL
- technical analyst Jacksonville, FL
- tech assistant Jacksonville, FL
- IT support technician Jacksonville, FL
- remote (work from home) technical support representative Jacksonville, FL