Help Desk Technician
ITEKZ LLC
Job Description
Job Description
Benefits:
- Paid time off
- Wellness resources
We are seeking an experienced Help Desk Technician to join our team! This position is responsible for answering incoming support calls, responding to support emails, and managing incoming tickets through our PSA system. The technician will troubleshoot technical issues, document all support activities, and coordinate with our engineers when additional assistance is needed. The ideal candidate has hands-on technical support experience, excellent communication skills, and a strong commitment to customer service. Responsibilities
- Answer incoming support calls and respond to client support emails promptly and professionally.
- Review, prioritize, and manage incoming PSA tickets.
- Troubleshoot hardware, software, email, printer, and basic network connectivity issues.
- Provide remote technical assistance and guide clients through troubleshooting steps.
- Create and update tickets with accurate descriptions, troubleshooting steps, and resolutions.
- Keep clients informed of ticket status and follow up until issues are resolved.
- Escalate complex issues to the appropriate engineer with clear documentation.
- Assist with user account setup, password resets, Microsoft 365 support, and workstation configuration.
- Follow established support procedures and response expectations.
- Previous experience in an IT help desk or technical support role.
- Working knowledge of Windows, Microsoft 365, Outlook, and basic networking.
- Experience using a PSA or ticketing system; familiarity with HaloPSA is a plus.
- Excellent verbal and written communication skills.
- Strong troubleshooting and customer service skills.
- Ability to prioritize multiple requests and maintain accurate documentation.
- Ability to remain calm and professional when handling urgent issues or frustrated clients.
- Ability to work independently and collaborate with the technical team.
Flexible work from home options available.
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Jacksonville, FL vacancy
$37k - $50k
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds...SuggestedFull timeLocal areaWork from home- ...Help Desk Technician Trailer Bridge is seeking a motivated and customer-focused Help Desk Technician to provide technical support to employees across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues while...SuggestedTemporary workFlexible hours
Trailer Bridge
Jacksonville, FL1 day ago $28 - $29 per hour
...Site Support Technician Location: Jacksonville, FL Type: 6-Month Contract-to-Hire Pay: $28-$29/hr (W2) Conversion Salary... ...Looking For ~3 years of IT Support, Desktop Support, or Help Desk experience ~ Experience providing hands-on support directly...SuggestedContract workFor contractorsWork at officeLocal areaMonday to FridayVaco
Jacksonville, FL4 days ago$28 - $29 per hour
Site Support Technician Location: Jacksonville, FL Type: 6-Month Contract-to-Hire Pay: $28-$29/hr (W2) Conversion Salary: Approximately... ...'re Looking For 3+ years of IT Support, Desktop Support, or Help Desk experience Experience providing hands-on support directly to...SuggestedContract workWork at officeLocal areaMonday to Friday- ...Jacksonville University IT is seeking a Help Desk Specialist to serve as the first point of contact for employees needing technical assistance on campus in Jacksonville, FL. You will resolve hardware, software, account and network issues via phone, email, chat, and in...Suggested
Jacksonville University
Jacksonville, FL1 day ago - ...business objectives by serving as a resource in the analysis of business and user needs and the application of technology solutions, to help define and achieve objectives, identify risk and implement technology solutions. Conducts feasibility studies, prepares user...Contract work
- ...are currently sourcing for an IT Support Technician to work in Fidelity's Enterprise Infrastructure... .... Because this is an internal Service Desk, we place high value on serving the needs... ...preferred ~1+ Years experience in a Help Desk Support role ~ Experience...Full timeTemporary workWork experience placementRemote workShift work
Fidelity TalentSource
Jacksonville, FL2 days ago - ...an energetic, detail-oriented, and customer-focused IT Support Technician to support our rapidly scaling team across our corporate offices... ...) and network fundamentals (DHCP, DNS, IP addressing). Help us deploy and scale space infrastructure that will drive our utilization...Permanent employment
Star Catcher
Jacksonville, FL1 day ago - ...Job Title: Help Desk Specialist Department : Information Technology Position Reports to: Interim CIO Position Class/Type... ...knowledge base articles and how-to guides for users and fellow technicians. Meet service-level targets for response and resolution time...Full timeTemporary workWork experience placementInterim roleWork at office
Jacksonville University
Jacksonville, FL1 day ago - ...travel to our remote locations within the US. Key Responsibilities Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests. Troubleshoot, isolate, and diagnose common network/systems problems...Work at officeRemote workShift workRotating shift
Nivel Parts & Manufacturing
Jacksonville, FL5 days ago - ...minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself...Full timeRemote workNight shift
Buckeye Mountain
Jacksonville, FL14 days ago - ...infrastructure. The position serves as the Tier 3 escalation point for the help desk team and as a technical lead on IT projects. Essential Job... ...administration. Mentor and coach lower-level help desk technicians through technical guidance, knowledge sharing, and training on...Temporary workWork experience placementWork at officeRemote workWeekend work
$66.4k - $83k
...community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure...Rotational programFull timeContract workFlexible hoursWorld Wide Technology
Jacksonville, FL5 days ago- ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This... ..., scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready...Hourly payFor contractorsImmediate startWork from homeFlexible hours
Hardy Industries Inc
Jacksonville, FL3 days ago $83.52k - $100.22k
AMPORTS Company Overview AMPORTS is a leading finished-vehicle and roll-on/roll-off (RoRo) terminal operator, providing vehicle processing, storage, and logistics services across multiple U.S. port facilities. The organization supports complex terminal operations, yard ...Full timeWork at officeRemote work$69k
...identify substandard systems processes through evaluation of real-time data. Assist as a thought leader for technical business processes, helping develop systems prototypes that promote increased efficiency and productivity on multiple levels. Assist the Service Delivery...Full timeWork experience placementWork at office- ...Join us in changing lives as an IT Support Technician, as this position plays a key role in our... ...skills and a passion for inspiring, helping and challenging others. SUMMARY The IT Support... ...Windows PCs. Responsible for all help desk questions and/or inquiries. Reset passwords...Full timeImmediate startTrial periodShift workAfternoon shift
$25 - $28 per hour
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It... ...Employee Assistance Program. ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical...Full timeTemporary workWork at officeLocal areaRemote work- ...gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets...Local areaWorldwide
$70k - $80k
...positively impact future systematic collection of data Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center Conduct client trainings focused on foundational functionality and best practices Contribute to Support roadmap project...Temporary workFor contractorsWork experience placementInternshipWork at office- Description Job Summary The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization. This role is responsible for advanced troubleshooting, full...Immediate startRemote work
$46k - $72k
...various trade support functions and working closely with the Portfolio Management and Trading teams.As an Analyst on the Trade Support desk, you will be responsible for post-execution trade lifecycle processes across products such as MBS, Money Market, Fixed Income, and...Full timeWork at officeLocal areaWork from homeFlexible hours- Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches...Temporary workFor contractorsLocal areaImmediate startWork from homeFlexible hours
- ...Trainees Perform tasks as directed in order to prepare components or equipment for inspections. Work alongside certified technicians to help complete projects and learn activities. Interface with personnel to determine scope of work and work priorities in order...Permanent employmentFull timeTraineeshipWork at officeLocal areaShift work
Applied Technical Services (Georgia)
Jacksonville, FL5 days ago - Title: IT Support Technician Location: Jacksonville, FL Duration: 4+ month contract Compensation: $25 - 28.00/hr. W2 Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. About the Opportunity We are seeking a motivated IT Support Technician to provide...Contract work
$25 - $30 per hour
Overview Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware...Hourly payFull timeWork at officeRemote workMonday to FridayShift work$25 - $38.71 per hour
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day....Hourly payWork at officeFlexible hoursShift workDay shift- Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day....Work at officeFlexible hoursShift workDay shift
- The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and...For contractors
- ...issues while providing effective customer support and user assistance. Ability to develop training materials and deliver instruction to help users effectively operate information systems and applications. Knowledge of hardware and software installation, maintenance,...For contractorsWork at officeLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches
- technical support specialist Jacksonville, FL
- tech assistant Jacksonville, FL
- mri tech aide Jacksonville, FL
- technical support representative Jacksonville, FL
- product support technician Jacksonville, FL
- user support analyst Jacksonville, FL
- infrastructure support analyst Jacksonville, FL
- service desk analyst Jacksonville, FL
- help desk technical support Jacksonville, FL
- service desk assistant Jacksonville, FL