Senior Implementation Consultant

Implementation Sr. Consultant

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte's Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for five years running.

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognised as the Leader in Forrester Research's "The Forrester Wave™: SaaS Recurring Billing Solutions."

BillingPlatform is seeking a Senior Implementation Consultant to guide our customers through their implementation lifecycle. The role focuses on leading customer engagements, advising on best practices, driving business requirement discussions, negotiating sign-off, identifying gaps between customer needs and platform capabilities, configuring the product, supporting or advising on data migration, delivering demos, documenting testing results, and delivering scalable, compliant, trusted solutions. Daily activities will include leading customer-facing sessions, understanding business requirements and desired business outcomes, driving best practices, building solutions based on system design, working closely with internal team members, and communicating status and risks to both internal teams and customers.

Responsibilities

• Lead client-facing sessions (onsite and remote) to gather, validate, and refine business requirements.
• Drive business process redesign conversations, aligning with industry best practices and BillingPlatform standards.
• Document current and future state business process flows, ensuring traceability to requirements and system design.
• Translate business requirements into system design, configuration, and workflows within BillingPlatform.
• Perform application configuration, testing, and evaluation to ensure quality, consistency, and compliance.
• Identify system gaps and work with stakeholders to recommend solutions or product enhancements.
• Support or advise on data migration activities, including data mapping and validation.
• Partner with Project Managers to ensure scope, schedule, and deliverables are achieved.
• Collaborate with Solution Architects, Consultants, and offshore configuration teams to ensure cohesive delivery.
• Escalate and resolve risks, issues, or design challenges, working cross-functionally with Product and Engineering as needed.
• Act as a trusted advisor to clients, providing Billing expertise, demonstrating best practices, and ensuring solutions align with long-term adoption goals.
• Deliver tailored training to client users and administrators.
• Lead system demonstrations and user acceptance testing (UAT) sessions.
• Promote change management by helping clients adopt new processes and capabilities effectively.

Qualifications

• 6+ years of experience in Business Systems, IT, or Consulting, ideally within the Quote-to-Cash and Billing ecosystem (e.g. Zuora, Maxio, Stripe Billing, NetSuite, Dynamics CRM, Salesforce, Apttus).
• Strong functional expertise in billing, invoicing, monetisation, and revenue recognition processes.
• Hands-on experience implementing SaaS solutions with a strong business analysis and configuration component.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
• Working knowledge of SQL, REST APIs, and integration patterns (e.g. ERP, CRM, tax, payment gateways), with familiarity with reporting tools and cloud integration methods.
• Outstanding interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-motivated and independent, with a proven ability to quickly learn new processes and technologies.
• Ability to travel up to 25% to support customer engagements.
• Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions.

Benefits

• Health Coverage: Monthly health stipend or reimbursement program.
• Pension Plan: Designed to help employees save for retirement with an employer contribution of 3%.
• Time Off: Discretionary and charitable time-off program

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable law.