Office Admin/ Dispatcher

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Bonus based on performance
• Competitive salary

Company Overview: 
At Mr. Rooter of Westchester, we are committed to delivering exceptional plumbing services with honesty, professionalism, and outstanding customer care. As part of a trusted national brand, we take pride in serving our community with skilled workmanship, integrity, and reliability. We believe our employees are our greatest asset and strive to create a positive, supportive work environment where hard work is recognized, professional growth is encouraged, and every team member has the opportunity to build a rewarding career. If you're looking to join a company that values teamwork, respect, and excellence, we'd love to have you on our team.

Job responsibilities:

• Answer incoming calls professionally and provide exceptional customer service. 
• Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability. 
• Coordinate daily service appointments and communicate updates with customers and technicians. 
• Prepare, review, and process work orders, invoices, and customer documentation. 
• Maintain accurate customer records and update information in company software. 
• Monitor technician schedules and ensure timely arrival to appointments. 
• Follow up with customers regarding service completion, satisfaction, and outstanding matters. 
• Assist with permit applications and job coordination when required. 
• Communicate with vendors, customers, insurance companies, and property managers as needed. 
• Order office supplies and assist with general office administration. 
• Support the accounting department with basic administrative tasks, including payment processing and documentation. 
• Maintain organized digital and paper filing systems. 
• Respond to emails promptly and professionally. 
• Work closely with management to ensure smooth daily operations. 
• Assist with special projects and perform other administrative duties as assigned. 

Preferred Qualifications:

• Previous experience in dispatching, customer service, or office administration. 
• Excellent verbal and written communication skills. 
• Strong organizational and multitasking abilities. 
• Ability to work in a fast-paced environment while maintaining attention to detail. 
• Proficiency in Microsoft Office (Word, Excel, Outlook). 
• Experience with dispatch or scheduling software is a plus. 
• Positive attitude, dependable, self-motivated, and a team player. 
• Ability to prioritize tasks and solve problems efficiently.