SWT - Assistant Supervisor, Food & Beverage

Position Overview Ambassadors will provide excellent guest service and create positive memories throughout park events. Responsibilities Provides and leads team to deliver superior guest service Regularly keeps ambassadors motivated and energized Opens and closes facilities in accordance with established procedures Provides menu and park information to guests Monitors equipment and reports any problem to proper personnel Ensures meal and rest periods are provided to ambassadors as required by company policy Sets up and monitors queue lines Records moneybag recaps and completes task on station task lists Monitors stations to assure food looks pleasing and is portioned in accordance to recipes Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action Supervises and trains ambassadors Authorizes ambassador over-rings Monitors food waste and assists with educating ambassadors on waste procedures Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training ambassadors; planning, assigning, and directing work; accessing performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job Prepares and serves food for park guests Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors Ensures excellent guest service by responding to guest requirements, expectations and needs Other duties as assigned Assists other locations and areas throughout the park as needed Qualifications One to three months of related experience or equivalent combination of education and experience Successfully pass ServSafe exam prior to starting Able to pass Alcohol training upon selection Able to pass Food Handlers test and maintain valid Food Handlers card Strong written and verbal communication skills Ability to frequently lift/move up to 50 pounds with or without accommodation Ability to stand for prolonged periods of time Ability to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl, or kneel Ability to handle multiple tasks and work in a fast paced environment Ability to work indoors and outdoors weather conditions (i.e., sunny, wet and/or humid conditions) Benefits Ambassadors will enjoy a fun, fast-paced environment and great teammates Free park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Statement SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. #J-18808-Ljbffr Entertainment Places