Lead Medical Office Assistant

Job title: Lead Medical Office Assistant

Location: Midtown Pain and Spine Clinic

Status: Full-Time, Non-Exempt

Department: ECPC Pain Clinics - Administrative

Reports to: Practice Manager

Job Supervisory Responsibilities: None

Job Summary

The Lead Medical Office Assistant performs regular medical office duties , both clinical and administrative, while serving as a resource and point of contact for other medical assistants. The position supports consistent workflows, staff training, and daily coordination under the direction of the practice manage r. Daily responsibilities include : supervising medical assistant staff, assisting the physician before/during/after procedures, in addition to various administrative tasks such as conducting prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Lead Medical Office Assistant identifies patients’ needs, provides safe and professional care, and communicates any needs to the provider. The y must demonstrate professionalism and tact during difficult patient situations. They must be willing to travel between our Raleigh and Cary locations. The Lead Medical Office Assistant will:

Duties/Responsibilities

• Assist p ractice m anager with supervising m edical a ssistant staff.
• Act as a team lead over front office and clinical responsibilities.
• Perform regular medical office duties, such as answering phones, scheduling appointments, checking in /out patients, and managing messages .
• Ability to be come proficient in all administrative tasks and m edical a ssistant duties.
• Train and mentor new medical assistant staff on office policies and procedures. Provide guidance and setting the standard for excellent customer service to our patients.
• Maintain clinic workflow, recognizing delays in care and assisting to keep clinic on time.
• Coordinate daily assignments of clinical staff to ensure appropriate coverage.
• Reinforce office policies, professional communication, and patient service standards.
• Assist with resolving routine patient concerns and elevate complex complaints.
• Communicate staffing or operational concerns to the practice manager .
• Independently perform a comprehensive patient intake and presenting to the provider .
• Document the patient encounter in our EMR system.
• Prepare relevant diagnostic imaging to be reviewed with the provider.
• Complete medication prior authorizations, including appeals and denials.
• Collect urine samples for drug screening and submit lab orders to assess patient compliance.
• Collect pre-and post-procedur e vitals for interventional treatments such as epidural steroid injections, radiofrequency ablations, and joint injections .
• Serve as back up to the radiology technologist by assisting the physician with fluoroscopy procedures, including using the c-arm and other equipment.
• Reduce provider workload by performing tasks and anticipating their needs essential to efficient patient care.
• Return phone calls from patients, pharmacies, and insurance companies in a timely manner to prevent delays in patient treatment.
• Respond to incoming faxes.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Maintain open communication with co-workers and providers regarding patien t needs.
• Perform other duties as assigned.

Education and Experience

• Previous lead experience as an MA or in a medical office setting.
• Bachelor’s degree preferred but not required.
• Will consider RN or LPN.
• Medical Assistant Certification preferred but will consider experience in lieu of certification.
• Previous experience in a specialty medical office and EMR systems is preferred, but not required.

Required Skills/Abilities

• Strong leadership skills and desire to grow within a clinic.
• Ability to communicate effectively and clearly, both in written and oral communication.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.
• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.