IT Asset Management Specialist (Pathway to Helpdesk)

Job description:

About American Guard Services

American Guard Services is a leading security services company providing professional security solutions throughout California and beyond. We are seeking a highly organized, detail-oriented, and tech-savvy individual to join our Information Technology team as an  IT Asset Management Specialist .

This position is an excellent opportunity for someone who enjoys working with technology, inventory management, and data accuracy. It also serves as a structured career pathway into an IT Helpdesk Support role for candidates who demonstrate technical aptitude, reliability, and a desire to grow within the IT field.

About the Role

As an IT Asset Management Specialist, you will be responsible for tracking, logging, auditing, and maintaining records for company technology assets across our organization. You will work closely with the IT department to ensure all equipment is accurately accounted for throughout its lifecycle.

Managing IT assets is the foundation of effective technical support. This role provides hands-on exposure to the hardware, systems, and processes used throughout our organization, making it an ideal stepping stone for individuals interested in building a long-term career in Information Technology.

Key ResponsibilitiesAsset Management & Data Entry

• Accurately enter and maintain asset information, including serial numbers, model information, user assignments, and deployment dates.
• Update and manage records within IT asset management databases, spreadsheets, and internal systems.
• Perform high-volume data entry with exceptional accuracy and attention to detail.

Inventory Control

• Track the complete lifecycle of IT equipment, including laptops, monitors, docking stations, mobile devices, and peripherals.
• Receive, organize, store, and deploy company hardware.
• Maintain organized inventory and equipment storage areas.

Auditing & Compliance

• Conduct routine physical and electronic audits of equipment inventory.
• Reconcile discrepancies and ensure records accurately reflect deployed assets.
• Generate inventory reports and assist with asset accountability initiatives.

Equipment Coordination

• Prepare and organize equipment for new hire onboarding.
• Process returned equipment from employee offboarding.
• Coordinate equipment assignments and inventory updates with internal departments.

System & Administrative Support

• Utilize Microsoft Office, inventory tracking systems, and IT ticketing platforms to manage daily tasks.
• Support administrative and technology-related projects as assigned by the IT team.

Required Qualifications

• Previous experience in data entry, inventory control, asset management, administrative support, or a related role.
• Strong computer skills and familiarity with Microsoft Office applications, particularly Excel and Outlook.
• Basic knowledge of computer hardware and technology equipment.
• Excellent organizational skills and attention to detail.
• Ability to accurately enter and manage large amounts of data.
• Strong written and verbal communication skills.
• Ability to work independently while maintaining accuracy and productivity.
• Professional demeanor and ability to thrive in a corporate office environment.

Physical Requirements

• Ability to safely lift, carry, and organize IT equipment weighing up to 30 pounds.
• Ability to stand, walk, bend, reach, and move inventory as needed throughout the workday.

Preferred Qualifications

• Experience using IT ticketing systems.
• Experience with cell phone carrier portals and mobile device management.
• Experience with inventory management systems.
• Shipping, receiving, warehouse inventory, or logistics experience.
• Familiarity with Microsoft 365 environments.
• Strong interest in pursuing a career in Information Technology and technical support.

Who Will Thrive in This Role?

We're looking for someone who:

• Is naturally organized and detail-oriented.
• Enjoys working with technology and computer hardware.
• Takes pride in accuracy and accountability.
• Can spot inconsistencies and resolve discrepancies.
• Learns quickly and adapts to new systems.
• Is interested in growing into an IT Support or Helpdesk career.

Career Growth: Pathway to Level 1 Helpdesk

This role is designed to provide exposure to our technology environment and create advancement opportunities within the IT department.

Employees who demonstrate strong performance may have the opportunity to:

• Shadow the IT Support team.
• Learn device provisioning and deployment processes.
• Gain exposure to software troubleshooting and user support.
• Develop experience with helpdesk ticket management.
• Progress into future IT Support opportunities based on business needs and performance.

Advancement is based on:

• Consistent accuracy in asset tracking and inventory management.
• Reliability, professionalism, and communication skills.
• Successful completion of internal cross-training programs.
• Demonstrated technical aptitude and willingness to learn.

Join American Guard Services and build a foundation for a long-term career in Information Technology while supporting the technology infrastructure that powers our organization.

Benefits:

 

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

 

Work Location: In person