Client Success Manager

KPI Monitoring and Reporting

You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.

Data-Driven Decision Making

You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.

Client-Centric Solutions

You will anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance.

Communication and Problem-Solving

You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.

Task Management and Adaptability

You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.

What We Are Looking For

· Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.

· Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.

· Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.

Preferred Qualifications

• 3+ years of experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking
• 3+ years of experience with strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools
• Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes
• Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly
• Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting.

Work Location:

Candidates must be based in Hawaii. This is a primarily remote position.