Client Success Manager

Client Success Manager

The Client Success Manager will play a key role in delivering exceptional partner experiences and supporting the growth of a global digital business. This role focuses on coordinating campaigns, managing client relationships, and ensuring smooth execution across internal teams and external stakeholders. You will work closely with marketing, editorial, partnerships, and operations teams to deliver high-quality projects on time and to a high standard. The position offers the opportunity to develop expertise across customer success, campaign operations, content marketing, and partnership management. You will contribute to improving client satisfaction, optimizing processes, and supporting business growth in a fast-paced SaaS environment. This is an ideal opportunity for an organized, proactive professional who enjoys problem-solving, collaboration, and working with international teams.

Accountabilities:

The Client Success Manager will be responsible for managing campaign operations, supporting client relationships, and ensuring successful delivery of partner initiatives. The role requires strong organizational skills, attention to detail, and the ability to coordinate multiple priorities while maintaining high-quality standards.

Responsibilities include:

• Coordinate partner campaigns from content creation through publication, ensuring timelines and deliverables are successfully managed.
• Collaborate with internal teams, external writers, analysts, and content creators to keep projects progressing efficiently.
• Manage client feedback, coordinate revisions, and ensure campaigns meet agreed expectations and quality standards.
• Track project timelines, proactively follow up on outstanding actions, and support timely campaign delivery.
• Own and administer advertising platforms, ensuring campaigns, placements, configurations, and inventory are accurately managed.
• Troubleshoot platform issues and act as a key contact for internal teams requiring operational support.
• Maintain documentation, processes, and platform knowledge to support continuous improvement.
• Prepare monthly campaign reports, analyze performance metrics, and create client-ready reporting materials.
• Support post-campaign reviews, documentation, and performance analysis.
• Assist with sales and partnership activities, including proposals, presentations, case studies, and marketing materials.
• Provide operational and administrative support to help improve team efficiency and customer experience.

Requirements:

The ideal candidate will have experience in client success, project coordination, marketing operations, or a similar role, with strong communication skills and the ability to manage multiple priorities. A proactive mindset, attention to detail, and willingness to learn new tools and processes are essential for success.

• Experience in customer success, account management, campaign coordination, marketing operations, or related fields.
• Strong written and verbal communication skills, with excellent attention to detail.
• Ability to manage a varied workload, prioritize tasks, and deliver results in a fast-paced environment.
• Strong organizational and project management skills with the ability to coordinate multiple stakeholders.
• Familiarity with advertising platforms or the ability to quickly learn and manage new technologies.
• Experience with CMS platforms, email marketing tools, or marketing automation software is advantageous.
• Experience with platforms such as Braze or similar solutions is a plus.
• Ability to work independently, take ownership of responsibilities, and collaborate effectively with global teams.
• Interest in financial markets, investing, or digital products is beneficial but not required.
• Strong problem-solving skills and adaptability when managing changing priorities.

Benefits:

• Fully remote working environment with flexibility to work from your preferred location.
• Flexible working culture designed to support productivity and work-life balance.
• Early finish on Fridays to encourage rest and personal time.
• Access to professional learning and development opportunities.
• Employee investment initiatives and opportunities to participate in financial education sessions.
• Supportive parental leave policies and return-to-work programs.
• Team events, hackathons, and opportunities to collaborate with colleagues globally.
• Opportunity to work within a profitable, international SaaS environment with a growing user base.
• Career growth opportunities across customer success, partnerships, and commercial functions.