Client Success Manager

Client Success Manager

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Position Summary

Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department. The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire. By executing against this mission, we intend to exceed our clients' expectations and develop a community of advocates.

Responsibilities

• Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium's solutions to meet those goals
• Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape
• Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
• Get clients acquainted with their products and a new operating model to build product adoption post implementation
• Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
• Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
• Primary point of contract for client issues, accountable for issue resolution in a timely manner, while applying product knowledge to address technical concerns ensuring acceptable resolution and resulting in de-escalation
• Act as the voice of the client within Arcesium, collaborating with internal teams – including Product, Solution Architects, and Account Management – to advocate for client needs and achieve win-win outcomes.
• Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions
• Proactively monitor client success metrics ensuring a high level of client satisfaction, retention, and product adoptions
• Participate in the onboarding process for new clients, enabling knowledge transfer to promote early success.

Qualifications

• The ideal candidate will have 10+ years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services or technology organization.
• Experience supporting clients to optimize operations through process and technology
• Knowledge of software engineering or data science with experience working with BI, data lakes or other data tools.
• Superior quantitative, analytical, and problem-solving skills, with a strong attention to detail.
• Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills.
• Strong communication skills and an understanding of the client/business relationship are required, as is a critical thinking mindset able to operate in an innovative, forward-thinking business environment.
• A degree in economics, finance, business, math, science, or engineering is preferred.
• Exposure to a wide spectrum of investment asset classes and market segments.

The expected annual base salary for this position is $220,000- $260,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.

The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background.

Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA