Client Success Manager

Client Success Manager

UASI is seeking an experienced Coding and Client Manager to join our growing team. The Coding and Client Manager is responsible for overall client management and will have accountability for client retention, growth, and satisfaction. The ideal candidate will have exceptional communication skills, consulting skills and strong industry knowledge with demonstrated subject matter expertise.

Responsibilities:

• Ensure clarity and alignment with clients about UASI services/deliverables and manage client scope and expectations through regular communication and meetings.
• Facilitate client kick off meetings in accordance with the procedures established for Coding services.
• Collaborate with Sales Team to identify new opportunities and ensure client management strategies are executed.
• Use critical thinking skills to assess client current state and goals, conduct operational assessment, and implement actions to meet project and client goals.
• Responsible for ensuring any changes to project scope are documented and any impact on goals deliverables, costs, deadlines, etc. are confirmed and agreed to in writing.
• Be the subject matter expert to lead, monitor and evaluate project results for the client while balancing quality and profitability.
• Manage flow and timing of all client projects and support audit activities by performing audits and consulting engagements as needed.

Project Management/Operational Efficiency

• Collaborate with the Quality Management (QM) Team and Staff Success Manager to ensure quality expectations are achieved and opportunities for development of staff are identified.
• Ensure client processes and workflows are documented.
• Validate client invoices align with contract parameters including amendments.
• Facilitate project kick off meetings in accordance with the procedures established for Coding services and ensure Coder's expertise is appropriate to achieve project outcomes.
• Monitor and manage client profit margin by monitoring key metrics including productivity, staff utilization, and managing "miscellaneous/non-billable" non-attributable time.

Business Development

• Responsible for identifying additional solutions opportunities with clients.
• Use expertise to identify new opportunities, collaborate with Sales/Account Management Team, and cultivate trusted relationships with our clients by using SME to demonstrate value.
• Use expertise and project insight to partner with the Sales/Account Management team to create a strategy about solutions UASI could provide.
• Leverages professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.

Requirements:

• Baccalaureate degree in health information management or associate degree in health information technology with equivalent extensive management and consulting experience. Coding credential (i.e. CCS, CIC, etc.) preferred.
• Exceptional communication skills including the ability to perform client discovery, create and deliver solutions to achieve outcomes, and deliver proposals with impact to key stakeholders.
• Proven foundational consulting skills including analytical and critical thinking skills as well as written and verbal communication, client presence and presentation skills.
• Strong industry knowledge and demonstrated subject matter expertise in mid-revenue cycle operations including HIM operations, coding, value-based care initiatives, denials management, and other key industry trends/drivers.
• Strong leadership skills with the ability to create strategic vision.
• Entrepreneurial and motivated by opportunity to drive growth of the business and team.
• Strong desire to continuously improve and to influence others through passion to be the best.
• Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
• Ability to adapt to and drive change.