Account Representative - State Farm Agent Team Member

Job Description

Job Description

ABOUT OUR AGENCY:
Established in 1990, State Farm Agent Tony Pope serves over 10,000 households in the Carolinas and Georgia, with offices in Mount Pleasant, North Charleston, and Summerville SC. Offering a comprehensive range of insurance services including car, home, renters, life, and small business insurance, along with coverage for motorcycles, boats, and recreational vehicles, our office consistently ranks among the top 1% of all State Farm Agents nationwide. With a dedicated team boasting nearly 500 years of collective experience, we prioritize customer relationships and community engagement in our mission to protect our clients and their futures.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

ROLE DESCRIPTION:

As an Account Representative for {{ account.name }}, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.