1st Shift Assistant Emergency Operations

Zoo Assistant Emergency Operations Team Member

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a 1st Shift Assistant Emergency Operations team member. In this role, Assistant Emergency Operations team members support the Emergency Operations branch, which provides various public safety, emergency operations, and related services and programs that contribute to a safe and secure environment inclusive of guests, employees, facilities, animal collection, plant collection, and art collection. Services consist of 24/7/365 Zoo wide radio and telephone communications operations; emergency response and planning; life safety systems (sprinklers, fire hydrants, fire extinguishers, and fire alarms); medical services including First Aid or Emergency Medical Technicians (EMTs); and administrative services including parking and traffic control, escort of vendors and contractual staff, assisting with and/or providing tours, providing public information and education; maintaining a lost and found program; and access to the Zoo after hours. This branch's operations are an integral part of the Zoo's strategic and operational planning. Assistant Emergency Operations team members work under the direct supervision of the Emergency Operations Branch Supervisor or Team Leaders and are expected to collaborate effectively with coworkers, demonstrate strong motivation, andonce trainedperform their duties with professionalism and a high level of independence.

Key Responsibilities include but are not limited to:

• Provide guests with exceptional customer service, including but not limited to those outlined in the Emergency Operations Training Manual.
• Be knowledgeable of park policies and procedures for handling guests and emergency situations. Approach and address guests in a professional manner.
• Assist guests with wayfinding in the Zoo.
• Assist with guest escorts from the park.
• Assist with parking vehicles and directing traffic on Connector Road and parking lots (to include overflow parking).
• Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.
• Respond appropriately and assist in potential emergency situations.
• Follow established guidelines to promote the safety of guests and staff.
• Assist with minor first aid situations.
• Drive golf carts, and/or vehicles as a mode of transportation throughout the park.
• All other duties as assigned.

Management Prefers:

• EMT Certification

Position & Physical Requirements:

• Provide guests with exceptional customer service, including those outlined in the Emergency Operations Training Manual.
• Be knowledgeable of park policies and procedures for handling guests and emergency situations; approach and address guests in a professional manner.
• Assist guests with wayfinding throughout the Zoo.
• Assist with guest escorts from the park.
• Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.
• Respond appropriately and assist in potential emergency situations.
• Follow established guidelines to promote the safety of guests and staff.
• Assist with minor first aid situations.
• Ability to use radio and telephone to communicate and follow written and verbal instructions.
• Must possess sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices.
• Assist with parking vehicles and directing traffic on Connector Road and in parking lots, including overflow areas.
• Drive golf carts, and/or vehicles as a mode of transportation throughout the park.
• Must have the ability to navigate paved as well as rough or uneven pathways.
• Ability to work in extreme weather conditions typical to Central NC (heat, rain, or cold) and stand or walk for extended periods.
• Must be willing and able to work varied and long shifts, including holidays, weekends, and special events as needed.
• Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying 30 lbs.
• Must be at least 18 years of age.
• Must meet DNCR Fleet Safety Guidelines and have the ability to obtain and maintain a valid U.S. driver's license or obtain one within 90 days of employment.
• Perform other duties as assigned.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

Minimum Education and Experience:

• High School or General Education Development (GED) diploma
• Or an equivalent combination of education and experience

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification:

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veteran's and National Guard Preference:

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility:

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION:

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro, NC 27205

EEO Statement:

The State of North Carolina is an Equal Employment