General Manager

Job Description

Job Description

This is a builder role, not a passive management position. You'll partner in launching a new market for an established business, starting as the primary revenue driver and evolving into a team leader as it grows.

Demand for handyman services, home repairs, and property maintenance is exploding. You'll step into a proven system that lets you be your own boss and build a business that matters to your community.

The General Manager makes calculated, risk-aware decisions with minimal oversight, owns financial outcomes, and executes without excuses. Early on, that means personally driving revenue: meeting customers, producing estimates, following up on opportunities, and closing work. The team doesn't get built until the work exists — and the work exists because the GM creates it. As the business scales, the GM shifts from top estimator and closer to true team leader.

Responsibilities:

• Generate revenue (primary responsibility)
• Meet customers and produce on-site estimates
• Follow up and close pending work
• Build referral and partner relationships (realtors, property managers, other home service providers)
• Own weekly sales targets and pipeline activity
• Create repeat business
• Build the team
• Recruit and hire technicians as demand grows
• Train the team to deliver an excellent customer experience
• Transition from doing sales to leading a sales team
• Operate the business
• Schedule jobs and manage job profitability
• Ensure work quality and customer satisfaction
• Improve efficiency and processes as the business scales

Here's who we are, and what we expect from the leaders who join us:

Punch List Pros is backed by Home Brands, a multi-brand franchise platform for essential home services. We serve people and service homes — and doing both well requires leaders who don't just agree with our standards, but live them. That's what our Virtues are for.

1. Dependable: We do what we say, every time, no exceptions.
2. Knowledgeable: We are experts in our industry.
3. Humble: We consider others better than ourselves, not selfish ambition.
4. Gritty: We get things done right, no matter the circumstance.
5. Candid: We graciously tell the hard truth, and expect to hear it in return.

We call them Virtues, not values, because they require action. Values can be aspirational — ideas we agree with. Virtues are earned through consistent choices. Anyone can say they value hard work; being Gritty means proving it.

This is a path to business ownership — through partnership or on your own — and to work that matters in today's marketplace. Financial success and great results follow when people come first. If you have the skill, the drive, and the hunger to build something special for you and your family, let's talk.

Requirements

What We're Looking For:

• Basic construction/home repair knowledge
• Strong risk, cost, and time management skills
• Leadership, adaptability, and critical thinking
• Planning and forecasting ability
• Excellent sales and communication skills
• 5+ years of home services experience preferred

• Build referral and partner relationships (realtors, property managers, other home service providers)
• Own weekly sales targets and pipeline activity
• Create repeat business

• Build the team
• Recruit and hire technicians as demand grows
• Train the team to deliver an excellent customer experience
• Transition from doing sales to leading a sales team
• Operate the business
• Schedule jobs and manage job profitability
• Ensure work quality and customer satisfaction
• Improve efficiency and processes as the business scales

Benefits

Benefits:

• Comprehensive training and onboarding
• Ongoing marketing and advertising support
• Advanced business management software and systems
• Dedicated coaching and operations support
• A trusted brand in home improvement and repair
• Company vehicle