Manager - Salon Prive ( Butler Services) - Encore Boston Harbor

About Encore Boston Harbor Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra‑premium spa, luxury retail, high‑end dining, and state‑of‑the‑art ballroom and meeting spaces. It is the largest private single‑phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, the resort includes a six‑acre park with a harbor walk, an events lawn, public viewing areas, ornate floral displays, and retail and dining experiences that overlook the Harbor Walk. The Encore Boston Harbor Manager – Salon Prive (Butler Services) will manage the daily operations of In Room Dining. The Restaurant Manager will coordinate a team of Sales Agents and team members to deliver a Forbes Five Star In Room experience to guests within strict timing guidelines as set by 3rd Party Hotel Rating partners. The function not only covers traditional meal formats, but also guest amenities and, when necessary, hospitality suite formats. The Restaurant Manager will also oversee the administrative functions of the department including scheduling, ordering, inventory, and upkeep of all necessary logs and forms. The Restaurant Manager will also work closely on training and development of the team which will include secret shopping and frequent blind evaluations. This includes, but is not limited to, the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. Job Responsibilities Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Manages short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement; identifies key drivers of success. Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Manages the performance of team members under his/her area of responsibility. Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property‑wide are enforced. Ensures department delivers and maintains a maximum level of property‑wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property‑wide communication. Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations. Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the host and surrounding communities as an ambassador of the Encore brand. Oversees the implementation of standards as detailed in the departmental standards and procedures manual. Oversees the Sales Agent team, ensuring they are kept up‑to‑date of any menu changes or seasonal availability of items. Adheres to opening and closing procedures and to bill‑paying procedures. Conducts effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasizes upselling certain products. Shares recommendations and guest comments to Chef and Assistant Director of In Room Dining to reflect current customer profile. When appropriate, personally handles and oversees all VIP rooms. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job‑related duties as assigned. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming And Certifications 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain an alcohol awareness card. Education And/or Experience High School degree or equivalent required. Bachelor’s Degree in a hotel or restaurant management field or equivalent experience preferred. Minimum 5 years of full‑service restaurant experience required; In Room Dining management experience preferred. 3 years in a leadership role preferred. Requires strong computer skills and proficiency in POS systems, purchasing software, warehouse requisition software, time‑keeping software, Opera and Microsoft Office. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non‑union working environments preferred. Language Skills Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required; second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations. Mathematical Skills & Reasoning Ability Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request. Physical Demands The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment The noise level in the work environment is typically moderate. When on the kitchen floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able or need to work varying‑schedules to reflect the business needs of the property. In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville. #J-18808-Ljbffr