Supply Chain Operations Manager Import, NVOCC/Freight Forwarding FL

Job Description Job Description Position Summary We are seeking an experienced Supply Chain Operations Manager with a strong background in NVOCC and freight forwarding operations. This role will oversee daily import and export operations (air and ocean), ensure operational efficiency, maintain compliance, and lead a high-performing operations team. The ideal candidate must be highly proficient in CargoWise, bilingual in Spanish, and experienced in managing both operational workflows and office administration within a logistics environment. Key Responsibilities Operations Management Oversee full-cycle import and export operations (Air & Ocean) Manage NVOCC documentation including HBL, MBL, AMS, ISF, AES filings Ensure compliance with U.S. Customs regulations and international trade requirements Monitor shipment milestones, carrier performance, and service levels Resolve operational issues proactively and maintain strong client satisfaction Coordinate with overseas agents, carriers, truckers, and warehouse partners Leadership & Office Management Supervise and mentor operations staff Establish and improve SOPs to enhance efficiency and reduce errors Manage workload distribution and ensure deadlines are met Collaborate with Sales and Accounting departments for smooth workflow Oversee KPI tracking and operational reporting System & Process Control Utilize CargoWise for shipment processing, billing coordination, tracking, and reporting Maintain accurate shipment data and documentation Optimize system usage to improve operational performance Qualifications Minimum 5+ years of experience in Freight Forwarding / NVOCC operations 2+ years in a supervisory or management role Strong working knowledge of import/export regulations (Air & Ocean) Proficiency in CargoWise system (required) Experience handling full documentation cycle Bilingual: English & Spanish (required) Strong leadership and problem-solving skills Ability to work in a fast-paced, deadline-driven environment Experience managing both operations and office administration Strong understanding of compliance and risk management (Bonded cargo, TSA requirements) Established network with carriers and overseas agents