M&M'S New York - Operations Supervisor

Job Description This position pays between $26–$29/hr ($54,000–$60,000/year plus annual bonus) based on experience. The primary focus of this role is to create an unforgettable guest experience in accordance with Mars Retail Group brand standards, fostering a world where everyone feels they belong. Key Responsibilities Adhere to all Standard Operating Procedures. Maintain an environment that drives operational excellence throughout the store. Receive and support warehouse deliveries, ensuring timelines are met and the shop floor is replenished and full. Lead in replenishing the shop floor as needed. Assist store inventory and control accuracy through regular cycle counts, including damaged and defective products while maintaining productivity goals. May support all Loss Prevention strategies, including investigating inaccuracies or discrepancies and internal and external theft and fraud which leads to inaccurate inventory levels and sellable merchandise. Maintain accurate Associate scheduling/placement while acting as Manager on Duty, ensuring effective customer service and operational coverage throughout the store. Qualifications Previous retail operations supervisory experience preferred. Excellent communication and interpersonal skills. Ability to thrive in a fast‑paced, dynamic retail environment. A strong focus on delivering outstanding customer service. Flexibility to work weekends and holidays, as needed. Experience with driving sales, operational excellence, and satisfying the Guest. Benefits Competitive wages; benefits start day one: Medical, 401(k), and paid time off. Tuition Reimbursement Program. Mental Health benefits: eight free face‑to‑face counseling visits per issue per calendar year. Flexible schedules. Corporate/Store discounts. Career opportunities within the store and in Mars Inc ( Work with over 130,000 diverse and talented associates, all guided by The Five Principles. Join a purpose‑driven company striving to build the world we want tomorrow, today. Best‑in‑class learning and development support from day one, including access to our in‑house Mars University. #J-18808-Ljbffr Mars