Office Support Specialist - Financial Assistance / Especialista En Apoyo De Oficina - Asistencia Financiera

Office Support Specialist - Financial Assistance

Dept/Div: Human Services/General/Global Human Services FLSA Status: Non-Exempt

General Definition of Work

Performs administrative support work for human services staff and operations, and related work as apparent or assigned. Work is performed under the moderate supervision of the unit Supervisor.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The below listed statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Essential Functions

• Directly assists the public through face to face and telephone contact; provides information and forwards inquiries to the appropriate staff person.
• Maintains and composes inventory of supplies and forms.
• Performs standard clerical assistance duties such as maintaining calendars, printing items, data entry, processing faxes or copy requests, processing mailings, accepting payments, processing incoming or outgoing mail, backing up other clerical staff, filing and ordering office supplies.
• Scan and indexing of documents and incoming mail into Electronic Document Management System.
• Completion of Public Assistance Verification Request Forms.
• Conversational Spanish speaking for client services, as able.

Knowledge, Skills and Abilities

General knowledge of the programs, policies and procedures of a county office; general knowledge of social services laws and regulation; comprehensive skill operating standard office equipment and related hardware and software; general skill composing and proofreading documents, notes, handouts and manuals; ability to take oral and written direction; ability to organize tasks and workflow with a limited amount of direction; ability to understand and make basic mathematical calculations; ability to process paperwork in a timely and efficient manner; ability to interact, establish and maintain effective working relationships with staff and the general public.

Education and Experience

High school diploma or GED and minimal experience working in a clerical support role, or equivalent combination of education and experience.

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

• Driver's License valid in the State of MN.
• Bilingual proficiency in English and Spanish preferred.

Other Requirements

The incumbent may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, incumbent must properly store the not public data according to the provisions Ch. 13. If a new work assignment requires access to not public data, the incumbent is permitted to access not public data for the work assignment purposes only. Any access to not public data must be strictly limited to the data necessary to complete the work assignment and after the assignment is completed, the employee's work assignment no longer requires access

Minimum Qualifications:

1. High school diploma or GED and minimal experience working in a clerical support role, or equivalent combination of education and experience.
2. Driver's License valid in the State of MN.

Salary/Benefits: Starting wage is $21.68 per hour plus health insurance, life insurance, retirement plan, vacation/sick/holiday pay and many other voluntary benefits. Salary Range: $21.68 - $30.62.