0751 - Service Center Service Technician
BestWay Rent To Own
Service Technician
The Service Technician is responsible for working in the field or in the service center as required, diagnosing and repairing a full array of consumer appliances and electronics along with periodic issues with furniture if required.
Responsibilities
- Outstanding diagnostic/problem solving skills along with exceptional communication and customer service skills for the proper repair of the company's 82 store chain along with all other related business/customers.
- Prescreen, identify, analyze and repair product ensuring customer satisfaction
- The tech must demonstrate the ability to troubleshoot as repair challenges occur.
- The tech must repair LCD, LED, DLP, and Plasma TV's as well as stereos and general audio equipment.
- The tech must work with the Shop Manager to ensure that all warranty claims are submitted.
- The tech must have the ability to effectively utilize on-line resources
- The tech must maintain the company's tools and equipment.
- The tech must maintain the electronic records regarding service provided and discuss all areas of concern with the Shop Manager.
- The tech must manage parts inventory and working collaboratively with management to ensure that inventory is available for repairs.
- The tech must be able to repair HE Washers and Dryers, refrigerators and gas/electric stoves.
Competencies
- Diagnostic skillset
- Communication Skills
- Time Management and organization
Qualifications
Minimum of 2 years of repair experience, possess all required certifications for warranty work, basic knowledge of MS Office and Smartphone.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed.
The Service Technician Position is required to embrace and represent the Bestway's Bring It Values!
- Caring
- Integrity
- Servant Leadership
- Ownership
- Fun
Vacancy posted 3 hours ago
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